Zurich Financial Services Group today that it has entered into a Master Service Agreement with Swiss Post. Zurich will transfer the document management processes of some of its European entities, including post, filing, indexing, scanning and archiving, to Swiss Post or its local subsidiaries. With this move, it will get access to innovative, state-of-the-art document management services tailored to the specific needs of a modern insurer operating across borders.
Countries in scope are the United Kingdom, Germany, Switzerland, Italy, Spain and Austria. In all these countries about 400,000 documents will be processed daily. The implementation is subject to the execution of additional local agreements. Zurich will take a phased implementation approach starting with the United Kingdom and Switzerland in the first quarter 2009. Implementation in the other countries is expected to be finalized by the end of 2012 in line with pre-existing agreements and related operational transformation plans. Employees working in the document management area will transfer to Swiss Post or its local subsidiaries respectively as each country goes live upon implementing the Master Service Agreement.
Claudia Dill, Chief Operating Officer Europe General Insurance, said: “The initiative is part of our operational transformation efforts to make Zurich an even leaner organization. Applying consistent state-of-the-art technologies across borders will streamline and speed up our internal processes which will help us to better serve our customers.”
Frank Marthaler, Board Member at Swiss Post said: “We are delighted to partner Zurich in this exciting initiative. We look forward to working with Zurich as an internationally based organization and assisting them in achieving their goals and demonstrating our ability to deliver a market leading service in document lifecycle management by being able to manage physical and digital documents in a truly integrated process”.
