Xchanging has become the first outsourcing service provider to be awarded the Institute of Leadership & Management’s Level 3 Certificate in using active operations management in the workplace.
Twelve insurance operations managers completed a nine month course and received the nationally recognised qualification in the structured and disciplined approach to front line capacity planning and control.
The qualification is administered by Active Operations Management International (AOMi) and endorsed by the Institute of Leadership & Management. Working closely with AOMi over the last nine months, Xchanging has been tuning working practices to align with the AOMi model.
Richard Jeffery, Managing Director, AOMi LLP commented: “At AOMi we are committed to the professionalisation of service operations management, and it is great to see the ILM Certificate† gaining in popularity since its launch in March 2010. Congratulations to Xchanging, who are in fact the first outsourcing service provider to complete the course.
“We also note the growing popularity of the higher-level Post Graduate Certificate in Service Operations Management course, developed by Warwick Business School with input from AOMi. I see Xchanging’s interest and success as further evidence of increasing rigor and maturity in professional operations management in the service operations community.”
Commenting on the achievement Rob Myers, Director of Insurance Business Processing Services said: “Operational excellence is at the heart of our business. It is central to our results in improving operating effectiveness and efficiency and consistently meeting our customers’ expectations. It’s great that we can now provide our managers with the opportunity for formal recognition and qualification in what they are good at. We are very proud of the managers that have worked hard to achieve this qualification, which is a rigorous undertaking. Xchanging is keenly focused on supporting its leadership to raise performance standards.”
