XL Capital Ltd today announced the appointment of W. Myron Hendry to the newly-created position of Chief Platform Officer.
Mr. Hendry will join XL on December 1 and will be responsible for all operational IT support of XL’s businesses including business process, technology, and outsourcing. Mr. Hendry will report to XL’s Chief Executive Officer Michael S. McGavick and serve on XL’s Leadership Team. He will be based in Stamford, Connecticut.
Commenting on Mr. Hendry’s appointment, Mr. McGavick said: “Myron brings extensive experience in technology, underwriting and customer service, all operational aspects that drive an insurer’s performance. During his more than 35 years in the industry, Myron has successfully developed and managed insurance platforms with a focus on continually improving customer satisfaction, quality and productivity. It’s these experiences, and especially his achievements in operations management, that make him uniquely qualified to take on this new position. It is a pleasure to have Myron on board as XL pushes forward to distinguish itself as a (re)insurer of choice.”
Mr. Hendry has held numerous senior level operations leadership positions in the global insurance industry. Most recently, he was Business Operations Executive of Bank of America’s Insurance Group, where he was responsible for claims, risk management, business support, technology portfolio management, customer analytics, customer experience, retention and facilities. He was also the coleader for the transition and integration of Bank of America and Countrywide Insurance organizations.
Prior to the merger, Mr. Hendry served as Managing Director and Chief Operating Officer for Countrywide’s Insurance Services Group. He joined Countrywide from Safeco where, as Senior Vice President – Property & Casualty Services from 2004-2006, he was responsible for Safeco’s five regional policy and claim service center operations, centralized business support, premium accounting, retention strategies and the end-to-end customer experience.
While at Seattle-based Safeco, Mr. Hendry led corporate-wide initiatives to develop process improvement methodology and strategic plans to enhance customer satisfaction, reduce costs and improve quality. Mr. Hendry began his insurance career with CNA in Chicago where he held many senior leadership positions during his 30-year tenure including Regional Controller, Chief Administrative Officer, and from 2000-2004 he served as Senior Vice President of Worldwide Operations with servicing and operational responsibility for $9 billion of domestic and international property and casualty premiums.
