Partnership, trust and relationships remain top of the list of core values for Travelers Insurance Company’s Top Brass brokers as the exclusive club is relaunched with new benefits, as part of Travelers’ commitment to continually review and improve its value proposition to its brokers.
The annual Top Brass executive forum saw the announcement of several significant new additions for the elite club, including the appointment of a dedicated claims manager. With overall responsibility for all claims from the brokers in the group, the dedicated claims manager will make regular visits to each broker to proactively review all existing and recently settled cases.
In addition, brokers will now be able to enjoy access to a consultancy fund to help with business growth, a buying group facility and improved service standards. A new logo for Top Brass was also unveiled.
Andy Clements, Assistant General Manager, key broker distribution for Travelers Insurance Company said: “It is great to see independent brokers succeeding even in this tough economic climate, and our Top Brass approach conveys our continued commitment to this channel. The new benefits introduced this year are based on direct feedback from Top Brass members, and the focus is very much about providing tangible benefits that will help us grow their business and ours.
Our Top Brass partners have a real sense of ownership of the programme, and the value it delivers is unique in that it has been designed for them by them.”
Mr Clements added, “The addition of a dedicated claims resource was very warmly welcomed, along with the other new elements, but, despite all the enhancements, we are thrilled to hear it is the extraordinary level of mutual trust and partnership we share that is most valued. It is this which enables members to have significant influence over our approach and generates a mutually profitable venture.”
The Top Brass concept was introduced by Travelers Insurance Company in 1993 to provide outstanding benefits to a select number of brokers. Membership is based on the quality of the working relationship between the broker and Travelers rather than just premium income levels.
Top Brass members elect their own broker chairperson and have quarterly review meetings with Travelers’ management. It is based on a shared understanding that closer co-operation is good for the broker, their client and the insurer.
