Which?
EU Consumer Rights Directive – is there a downside?
A recent Which? report highlighted the practice of holiday companies automatically opting their customers in to the purchase of travel insurance while booking their...
Charter UK : Why is the Ministry of Justice not being clear about claims management companies?
Paul Clark CEO of Charter UK, a provider of enterprise complaint and feedback management software working closely with the banks comments on the fact...
Insurers using ‘opt out’ loopholes in policies
More and more travel insurers are opting out of covering clients when a medical condition arises after purchasing the policy.
Customers who take out a...
Which? : payday loans market rife with poor practice
Which? new research uncovers widespread poor practice in the payday loans market, including potential breaches of the Consumer Credit Act, poor privacy provisions and...
Which / MoneySavingsExpert.com : undercover research shows CMCs must improve their act
Which? has underwent an undercover investigation of claims management companies. The findings show misleading advice, unfair contract terms and a general lack of transparency.
Which?...
Which? : high street big bank dominance is a sign of failing market
Which? has released a new report in which the UK’s largest high street banks are among the worst for client satisfaction. Current accounts, mortgages,...
Which? : consumers back bank ring-fencing plans
Recent research from Which? shows that a majority of consumers do not think the banks (76%) or the Government (71%) have done enough to...
Ecclesiastical : awarded recommended status by Which?
Which? has awarded insurer Ecclesiastical Recommended Provider status for its home insurance cover and customer service.
The recommendation means that Ecclesiastical’s home insurance has been...
Which? : children getting a raw deal from savings providers
Young savers are getting a raw deal from banks and building societies, with the average rate for a children's easy access savings account at...
Which? : variable rate mortgage customers being squeezed by lenders
Which? Money has performed new survey in which 95 per cent of lenders seem to fail to fully pass on cuts in the base...
Which? : acknowledges Barclay’s lead on PPI mis-sellings
Barclays announces that custommers who have been mis-sold Payment Protection Insurance will be compensated on a “no questions asked” basis. Peter Vicary-Smith, Which? Chief...
Which? : launches new online tool for PPI claimants
Consumers could lose out on over £2bn in Payment Protection Insurance (PPI) redress by going to claims management companies (CMCs).
With an average payout...
Consumers should be at the heart of banking reform
As the Independent Commission on Banking publishes its interim report, Which? chief executive, Peter Vicary-Smith, says:
"Today's report is a step in the right direction....
Which? : PPI complaints surge shows widespread mis-selling
As the Financial Services Authority (FSA) publishes the latest round of complaints data on individual financial businesses for the last six months in 2010,...
Excessive card fees are to end says Which?
Which? has today submitted a super-complaint to the Office of Fair Trading (OFT) asking it to investigate excessive credit and debit card surcharges.
The consumer...
Good to know : Which? identifies hidden motor costs
According to Which? Money’s own research, seven-in-ten car insurance providers impose administration charges on policyholders for making small changes to their policies. YourCover insurance,...
