complaint
Direct Line and Churchill cop £2.17 in fines
Direct Line and Churchill Insurance, both subsidiaries of the Royal Bank of Scotland, have copped £2.17 million in fines from the FSA for altering...
Should I continue to pay my premiums?
A consumer should continue to pay their premiums while their claim is being considered. However, once a claim is being paid, the premiums are...
What do “total disability” and “total incapacity” mean?
The term “total disability” means that the consumer has to be totally unable to carry out their occupation, before benefits can be paid under...
What if the definition of “total disability” wasn’t explained when I took out the policy?
If a consumer complains that the way the insurance cover worked wasn’t adequately explained to them when they applied for the policy, we will...
What if I’m unhappy with my insurance company’s decision to reject or stop my claim?
You should first raise your complaint directly with the insurance company – and give them the opportunity to review your case. By law it...
How to solve problems with your insurer or broker ?
Sometimes you may be unhappy with a financial product or service, you find you’re paying more than you should or there’s a problem with...
New website PPInews.co.uk launched to compensate UK mis-sold consumers of Payment Protection Insurance
A new website at http://www.ppinews.co.uk has been launched to keep pressure on regulatory authorities, banks and insurance companies to compensate up to 12 million...
FSA fines £20k director of insurance broker AIF Limited
The Financial Services Authority (FSA) has fined Richard Holmes, a director of insurance broker AIF Limited, £20,020 for control failings in relation to an...
