Sterling Insurance has been named the 2012 Outstanding Insurer Claims Team of the Year at the Insurance Times Claims Excellence Awards. The industry ceremony highlighted the hard work and commitment of those individuals, teams and companies who have delivered at the highest level in 2012.
Sterling entered the award for its claims transformation program which came about as a direct result of broker feedback. The winning program involved a wholesale restructure of Sterling’s internal claims team, improvements to philosophies, service performance, supply chain and product development. Likewise, external loss adjusters were educated to the new philosophy, leading to stronger relationships with suppliers and an improved service to clients. John Blundell, MD and Garry Simmons, Head of Property and Liability Claims presented the new claims model to the judging panel this March.
The judges voted unanimously for Sterling, beating some very strong competition to the award.
Garry Simmons, Head of Property and Liability Claims Sterling comments:
“We are extremely grateful for the recognition the industry has afforded us. Our Claims Transformation Program makes a real difference to our brokers and their clients, and this award proves even further that we are providing an innovative service that is better than anything else available in the market today.”
