Sterling Insurance has signed up to the Aldermanbury Declaration, the practical framework for embedding professionalism within general insurance.
The move means that Sterling commits to meeting or surpassing the standards set down by the Chartered Insurance Institute (CII) in areas such as insurance qualifications, staff development and ethical conduct.
At present, 11% of Sterling’s customer-facing staff in underwriting and claims currently hold the equivalent of an ACII qualification or above. The company is also on target to ensure that 25% of all customer-facing staff hold the CII’s Certificate in Insurance or higher before the end of 2011.
David Sweeney, director of commercial and personal lines at Sterling, said: “Sterling is committed to the continual development and training of its staff and signing up to the Aldermanbury Declaration will enable us to demonstrate our ongoing commitment to staff and customers, in addition to demonstrating increased professionalism within our sector.”
Sterling has always promoted staff development through its commitment to CII examinations. Personal performance reviews are closely linked to professional development and internal training and development courses are a regular feature of Sterling’s staff personal development plans. In addition, Sterling has an active graduate recruitment plan which is now in its third successful year.
Source : Sterling Press Release
