Aon Hewitt, the human capital consulting and outsourcing solutions business of Aon Corporation (NYSE: AON), announced today it was recognized by the HRO Association (HROA) for its excellence in client work and executive leadership. Aon Hewitt was honored with three awards—the most of any other outsourcing provider:
– Customer Relationship of the Year—Large Market, with Boeing
– Customer Relationship of the Year—Multi-Process, with a large financial services client
– Provider Executive of the Year—Jim Konieczny, chief executive officer of Aon Hewitt’s HR business process outsourcing (BPO) business
“These awards reinforce Aon Hewitt’s leadership in the HR Outsourcing industry and are terrific examples of how we work with clients to create long-lasting, successful partnerships,” said Russ Fradin, chief executive officer of Aon Hewitt. “Our focus on delivering high-quality service remains an industry differentiator in our Benefits Administration business, and under Jim’s leadership, our HR BPO division has become a successful and thriving business that is poised for future growth.”
Aon Hewitt Honored with Two Client Awards
Aon Hewitt received two HROA awards for its excellence in client partnership, including “Customer Relationship of the Year—Large Market” with Boeing. Since 1999, Aon Hewitt and Boeing have partnered to deliver Health & Welfare benefits to Boeing’s nearly 300,000 U.S. participants. Through the “Customer Relationship of the Year—Large Market” award, the Aon Hewitt/Boeing team was honored for its efforts to enhance operational excellence and improve customer satisfaction.
“Aon Hewitt and Boeing set out to create a new industry standard in HRO—to truly find ways to anticipate issues and fix them before they occur,” said Debbie Bodhaine, senior manager of Health and Insurance Plans at Boeing. “Working together as a team, we’ve been able to significantly improve the benefits experience of our employees and their families.”
Aon Hewitt also won an award for its partnership with another large HR BPO client. The client and Aon Hewitt were honored for their teamwork in managing three major HR outsourcing initiatives that included two large scale HR service transitions and the development of a global governance, risk management and information security model.
Jim Konieczny Wins Provider Executive of the Year
HROA also honored Jim Konieczny for his critical role in the turnaround of Aon Hewitt’s HR BPO division. Over the past four years, Jim and his team took a number of steps to stabilize the business, optimize operational efficiency and position the company for future growth. Aon Hewitt is now the largest provider of comprehensive HR services in the world, serving nearly 1 million employees. In the third quarter of 2010, Aon Hewitt’s HR BPO division delivered a profit—a dramatic improvement from the significant losses it recorded at the same time four years earlier—and is on track to produce margins of around 15 percent in the next few years.
“Despite an entire industry struggling to make HR BPO work, Jim always believed it could be a viable and cost-effective solution for employers,” added Fradin. “His perseverance and tenacity have played key roles in helping us meet our clients’ needs and growing our HR BPO business.”
Source : Aon Hewitt Press Release
