Eurostar travellers with bookings for travel on Saturday 19, Sunday 20 or Monday 21 December 2009 should change their tickets for travel on a later date or have their tickets refunded. This can be done free of charge through your original point of sale up to two months after the original date of travel.
In addition, Eurostar will be reimbursing reasonable out-of-pocket expenses. This will include hotel accommodation (to 3* level), transport (taxis, underground and parking) and meals.
The process for claiming expenses will be to write into Traveller Care at:-
Traveller Care
2nd Floor, Kent House
81 Station Road
Ashford
Kent
TN23 1AP
United Kingdom
Alternatively, you can contact Eurostar at Traveller.Care@eurostar.co.uk. Because of the volume of enquiries that Traveller Care will be managing we would ask for your patience as they respond to your claim, which may take up to 8 weeks to process.
When writing to Traveller Care, you will have to provide your booking reference number, original receipts, full contact details and your bank details.
Download the passengers compensation form
See also:
Eurostar train allocation system for Tuesday 22nd December
