Because of the current severe weather conditions Eurostar will continue to run a restricted service.
If you do not need to travel Eurostar staff recommend you cancel or postpone your trip. Refunds and exchanges can be made free of charge through your original point of purchase anytime within the next two months.
If you booked your trip on eurostar.com or through our call centre, and would like to cancel it, you can send your refund request via email using the following link. Simply select ‘Refund request after snow disruption‘ as the reason from the drop down list which will enable us to identify your email. Please remember to include your booking reference. You will then be refund and get confirmation by email.
If you wish to exchange your booking, you can contact Eurostar on 08432 186 186 (from the UK), 01.70.70.60.88 (from France) or 02 400 67 31 (from Belgium) within the next two months.
If you do decide to travel, note that Eurostar will be operating a restricted service over these days with some cancellations. Check eurostar.com the evening prior to your departure for the latest information.
