Two-Pronged casualty claims solution from Aon eSolutions and Aon Global Risk Consulting combined browser-based claims technology and casualty claims consulting to launch at PRIMA.
Aon eSolutions, the technology solutions business of Aon Corporation (NYSE: AON), and Aon Global Risk Consulting, a world leading provider of risk consulting, actuarial services and captive management, today announced that they will offer public entities a holistic claims solution that combines browser-based claims technology with claims consulting services.
This two-pronged approach is designed to help organizations optimize their casualty claims process and will be introduced at the Public Risk Management Association Conference at booths 105 and 107, June 7 and 8 in Orlando.
With shrinking budgets and staff, public entities are being forced to do more with less. In terms of casualty claims, they must increase their efficiency in handling. However, many entities are hampered by legacy systems and accompanying manual, labor-intensive processes. This antiquated combination leads to high overhead and an inability to control claims costs.
Teri Gass, director of business development at Aon Global Risk Consulting, will be at PRIMA to discuss the new strategy, and stated: “Unless technology is integrated with claims best practices, public entities cannot fully realize a return on their IT investment. Aon’s two-pronged solution helps organizations to leverage a significant ROI, providing financial justification for this program in today’s tough economic climate.”
Aon eSolutions’ iVOS system is the industry’s most comprehensive claims technology solution and offers a complete set of automation tools, while RiskConsole is the industry’s leading risk management information system, and consolidates claims data from multiple sources to help quantify and reduce an organization’s total cost of risk.
iVOS and RiskConsole leverage Aon’s overall casualty claims approach by enabling clients to improve claims handling, expedite claims closure, ensure accurate claims reserving and more effectively comply with governmental standards.
Lucy Williams, deputy human resources director over claims for Riverside County in California and an early adopter of this integrated approach, added: “We chose iVOS for its ability to enhance efficiencies by automating workflows and developing a paperless environment. Once we began implementation, we realized the need to enhance our processes. Aon claims consultants took inventory of our workflows and made best practice recommendations to improve our overall operations. As a result, we were able to consolidate administrative functions and reduce our clerical staff substantially. Going forward, we are considering RiskConsole to enhance our ability to manage the county’s overall risks and exposures.”
ORLANDO, FL, June 7, 2010
