UK Broker Awards 2009 is now in their 16th successful year, these prestigious awards are opened to FSA-registered UK general insurance intermediaries and appointed representatives, with entries judged by an independent panel of judges. They are stylishly presented at the ceremony to over 500 of the industry’s leading figures to celebrate the achievements of the top insurance brokers.
And the winners are….
The e-business award:
CETA
The Technology award:
Willis & Sequel
Claims Service Provider of the year:
Pi-Property
Marketing Campaign of the year:
MCE Insurance
Customer Service Provider of the year:
Romero Insurance Brokers
Risk Management Service of the year:
Marsh
Private Clients Intermediary:
HSBC Insurance Brokers
Investment in people award:
Kwik-Fit Insurance
Personal Lines Initiative of the year:
InsureCancer
Commercial Lines Initiative of the year:
BJP Insurance Brokers
Schemes Intermediary of the year:
Walker Midgley
Intermediary of the year:
MCE Insurance
Young Broker of the year:
Alan Inskip, Temporary Cover
Broker Manager of the year:
Ian Godsen, Higos
The Achievement award:
Alec Finch
Please find below the description of each category :
The E-business Award
Sponsored by MMA Insurance
Open to any FSA-regulated general insurance broker or independent intermediary operating in the UK general insurance market. This will focus on the effective use of electronic information and communications technology at the transaction interface with the client, whether that be in a business-to-consumer or a business-to-business relationship. The innovative application of the latest technologies and evidence of success in generating profitable new business will be among the key features. The judges will also be looking for evidence of enhanced customer service/experience.
The Technology Award
Sponsored by APC Underwriting
Open to any FSA-regulated general insurance broker or independent intermediary operating in the UK general insurance market. Entries should focus on business and administrative processes and demonstrate that the application of new information and communications technology has enhanced the quality, efficiency and cost effectiveness of its business administration. The judges will be looking for evidence of greater efficiency, better customer service, lower error rates and effective implementation within agreed budgets and timetables.
Claims Service of the Year
Sponsored by Direct Fleet Insurance
Open to any FSA-regulated general insurance broker or independent intermediary operating in the UK general insurance market. The judges will be looking for evidence of delivery by the entrant of a customer-focused claims handling and/or claims management service. It will be particularly important to demonstrate the achievement of results against specified targets.
Marketing Campaign of the Year
Sponsored by HSBC Insurance Brokers
Open to any FSA-regulated general insurance broker or independent intermediary operating in the UK general insurance market. The entrant must be able to demonstrate how a marketing strategy has been devised, researched and implemented as well as how success has been measured. A campaign is defined as the use of marketing techniques to either raise awareness of a certain issue, improve market share, enhance customer loyalty or break into new markets. It will be particularly important to demonstrate the achievement of results against set targets.
Customer Service Provider of the Year
Sponsored by MSL Legal Expenses
Open to any FSA-regulated general insurance broker or independent intermediary operating in the UK general insurance market. The judges will be looking for evidence of delivery of an excellent level of customer service supported by clear service standards and regular monitoring of performance, in addition to proof of the impact of a customer care strategy on retention, overall business and client satisfaction.
Risk Management Service of the Year
Sponsored by The Actuary
Open to any FSA-regulated general insurance broker or independent intermediary operating in the UK general insurance market. The judges will be looking for evidence that the entrant has made a significant contribution to the advancement of risk management, or can demonstrate the benefits of a specific risk management programme or service to its customer base. Proof of delivery of risk management services, the application of new techniques or effective identification and reduction of risk are likely to feature in successful entries.
Private Clients Intermediary
Sponsored by Oak Underwriting
Open to any FSA-regulated general insurance broker or independent intermediary operating in the UK general insurance market. The judges will be looking for evidence of a real commitment to meeting customer needs in the private clients sector, including the service offering and policy wording. Private clients are defined as relating to those with premiums of over £1,000 for home insurance related cover. The judges will be looking for evidence of a high quality service across all their activities, and a proven track record for innovation and expansion within existing or into new markets.
Investment in People Award
Sponsored by ULR MotorPlus
Open
to any FSA-regulated general insurance broker or independent intermediary operating in the UK general insurance market. This award isdesigned to recognise investment in terms of both people and resources by companies, from specific training and team building initiatives to work/life balance initiatives. The judges will expect to see clear evidence of delivery and the impact on team morale, staff turnover and performance where relevant.
Personal Lines Initiative of the Year
Sponsored by Fortis Insurance
Open to any FSA-regulated general insurance broker or independent intermediary operating in the UK general insurance market. The judges will be looking for evidence of innovative and new ideas in the personal lines sector. This could include technology-led initiatives, identifying and effectively addressing special needs in the market or extending the range of added-value services provided to clients. The judges will expect to see evidence of clear, targeted planning and effective measurement of success.
Commercial Lines Initiative of the Year
Sponsored by QBE Insurance
Open to any FSA-regulated general insurance broker or independent intermediary operating in the UK general insurance market. The judges will be looking for evidence of innovative and new ideas in the commercial lines sector. This could include technology-led initiatives, identifying and effectively addressing special needs in the market or extending the range of added-value services provided to clients. The judges will expect to see evidence of clear, targeted planning and effective measurement of success.
Schemes Intermediary of the Year
Sponsored by ARAG Legal Services
Open to any FSA-regulated general insurance broker or independent intermediary operating in the UK general insurance market. The judges will be looking for a company that can demonstrate a real commitment to meeting specific customer needs and delivering a high quality of service across its schemes business. This should be coupled with a proven track record of success in terms of innovative and profitable expansion, either in existing or new markets.
Intermediary of the Year
Sponsored by LV
Open to any FSA-regulated general insurance broker or independent intermediary operating in the UK general insurance market. The judges will be looking for a company that can demonstrate a real commitment to meeting customer needs and delivering a high quality of service across all the lines of its business. This should be coupled with evidence of a proven track record of success in terms of innovative and profitable expansion, either in existing or new markets.
Young Broker of the Year
Sponsored by Equity Red Star
Open to anyone working in the general insurance broking industry under the age of 30 on the entry deadline of 6 June 2008. This award will go to the person who has made significant strides in their career, clearly demonstrating their contribution to the team or department in which they work. The judges will also be looking for evidence of commitment to pursuing relevant professional qualifications and an interest in making their mark in the wider market. All nominations must be made by, or supported by, the person’s line manager.
Broker Manager of the Year – NEW CATEGORY
Sponsored by Professional Broking
Open to any FSA-regulated general insurance broker or independent intermediary operating in the UK general insurance market. The judges will be looking for evidence of an outstanding broker manager, regardless of the size of the business or the size of their team. Evidence of a successful, innovative management strategy, commitment to investing in people, excellent leadership skills and outstanding results in terms of business growth and innovation will be required. Judges will be looking for an exceptional broker manager with a commitment to their team, the business and their clients. Brokers managing a division, team or entire business will be eligible.
Achievement Award
Sponsored by AIM Legal Expenses
This special award will be presented to an individual who has made an outstanding contribution to the success, image or operation of the UK general insurance broking industry. Nominations are welcome but this award is decided by the chairman of the judging following consultation with the whole judging panel.
