Following a successful pilot phase, Allianz Insurance has centralised its commercial motor trade claims operation and created a bespoke team to handle all claims.
Based at Allianz’s claims handling centre in Birmingham, the dedicated motor trade team will provide a single point of notification to improve turnaround times and offer market-leading levels of customer service.
The new team has undergone specialist training, utilising the expertise of Allianz Commercial’s underwriting team, to develop specific technical capabilities required to deal with all new and existing motor, motor personal injury, material damage and casualty claims.
Graham Gibson, director of claims, commented: “These changes are part of our aim to continually enhance the claims services we offer. By taking a one-to-one approach, ensuring that customers speak to someone who has a working knowledge of the claim, we can be more responsive to their needs.”
Mark Ashwood, motor trade manager, Allianz Commercial, added: “The expertise of our motor trade claims handlers will enable us to ensure market-leading levels of customer service. The new team will provide real benefits to our clients and brokers by allowing us to react faster and more efficiently in the policyholder’s time of need.”
