Direct insurance firm, MORE TH>N, is today launching its Personal Claims Handler (PCH) service to new and existing Home Insurance customers in a bid to provide an unrivalled claims experience.
From today, customers calling MORE TH>N to register a new claim will be allocated a Personal Claims Handler – a highly trained claims specialist who will process the claim from the moment it is registered right through to its conclusion. Customers will be given their Handler’s full name and contact details so they can call direct to discuss their claim, confident in the knowledge that the person at the other end of the line will know every detail of their case.
Pete Markey, Marketing Director at MORE TH>N, commented: “When we spoke to our customers it was very clear that one of their biggest frustrations was having to repeat the details of their claims to several different claims handlers.”
“Our new Personal Claims Service cuts out that problem by making sure the same Handler deals with the customer throughout the whole claims process, providing proactive updates and being the first point of contact for the customer every time they call. We’re confident this will give our customers an unrivalled claims experience in today’s insurance market.”
