Broker insurer MMA Insurance has reinforced its commitment to improving its claims proposition with the appointment of Andrew Wooster as Operational Claims Manager.
Reporting to MMA’s recently appointed Claims Director Bob Perry, Mr Wooster will have responsibility for the operational aspects of MMA’s claims department ensuring business priorities are met. Included in his role will be the management of a multi-discipline change programme, which will enhance the MMA claims customer service offering. In addition, he is tasked with developing and delivering MMA’s credit hire strategy as well as ensuring that productivity is maximised across the claims function.
Mr Wooster joined MMA in 1993, since then he has held positions within finance, operational management, customer services and claims, and most recently within MMA’s outsourced motor claims operation.
Commenting on the appointment, Mr Perry said: “This new role is essential to ensure the effectiveness of our combined claims team and will allow the technical leaders to focus on the effective handling of claims across a broad product base.”
“Indeed it is no secret that an excellent claims service is critical to our success in the SME market. Andrew’s appointment will be hugely beneficial to both MMA and our brokers.”
Mr Wooster added: “Having been with MMA for 16 years, I am well aware of the areas where our service can be enhanced to ensure the needs of our brokers and policyholders are met. I look forward to the new challenge of helping to become a leading commercial lines player.”
