Broker insurer MMA Insurance has launched a new dedicated micro underwriting team for its non-standard micro commercial business as a result of extensive broker consultation.
The new team, led by Commercial Underwriting Services Manager Matt Brown, is comprised of underwriters with expertise in micro SME risks. It covers Master Tradesman, Shops, Offices & Surgeries and Residential Property Owners.
Consistent with MMA’s philosophy of providing multiple contact options, brokers can now access the team via a dedicated phone number, fax line or email address. There is a streamlined process for both new and existing business.
Commenting on the launch, Commercial Director Derek Plummer said: “This initiative is part of our ongoing commitment to building our micro SME offering. We’ve already seen a lot of progress this year, all of which has been in response to feedback from our brokers. This latest service is no exception.
“Our research identified that brokers wanted a dedicated underwriting resource for non-standard SME business that did not fit the profile for our web-based trading platform, Broker Online.”
He added: “We know SME is a really important business area for our brokers and so we want to make it is easy as possible for them to respond to their clients’ needs with underwriting flexibility and first class service. The micro underwriting team have that as their objective and will work hard with brokers to help them achieve as much success as possible both attracting and retaining SME clients.”
Mr Brown added: “Every member of this newly created team has specific expertise in micro risks so will be able to provide exceptional support to brokers. We will continue to invest in Broker Online for standard SME risks as well as work with brokers to make sure all their needs are being met for non standard risks.”
MMA’s Commercial Lines brokers are being informed of the initiative and contact details for the team via an extensive communications campaign.
Broker Online is MMA’s online trading system which was launched in 2002. It provides instant cover for standard micro commercial risks, guaranteed premiums and full cycle capability on all products including adjustments and renewals for all business originally placed online.
