Mohammed Hemani has been appointed Head of Customer Services at the Motor Insurers’ Bureau (MIB).
Hemani will oversee the Bureau’s customer-facing services including claims operations, which compensate motorists who have been involved in accidents with uninsured or untraced drivers. Hemani will also manage MIB’s counter-fraud team, which is responsible for ensuring only genuine claimants are compensated.
In 2012, the MIB settled nearly 50,000 claims and prevented over £14 million worth of claims fraud.
Hemani has been seconded to this role since July of this year and will take up the post permanently with immediate effect. A qualified accountant, Hemani was appointed MIB’s Chief Accountant in 2001, responsible for statutory and management accounting at the Bureau. Prior to MIB, he had accountancy experience with one of the UK’s FTSE100 publishing companies, Reed Elsevier and with CNA Reinsurance.
Ashton West, Chief Executive of the Motor Insurers’ Bureau, said: “Providing first class customer service is at the heart of everything that we do, particularly when supporting accident victims with access to rehabilitation and compensation. Mohammed will continue to drive continuous improvements in the Bureau’s customer service operations.”
