Merlin Professional Claims Services has re-structured its Surveying Services division to further enhance service delivery and operational efficiencies.
The recent surge combined with an overall increase in demand for its services, has led Merlin to identify benefits in dividing its Surveying Services Division into two distinct product offerings. The new divisions, both of which will sit under the Surveying Services brand, are Merlin Project Management and Consultancy Services, which will focus on large value claims, as well as consultancy, party wall and CDM services; and Merlin Xpress, a new offering from Merlin which will handle on site validation and scoping of lower value claims.
The focus of these two areas continues to build on Merlin’s belief in getting the appropriate person, with the appropriate skills and experience to the property at the earliest opportunity. Faster, more cost efficient service to clients in combination with an enhanced customer experience is at the heart of Merlin’s menu of service and this division is already delivering against these goals.
Mike Eyquem, who was instrumental in the setting up of the lower value claims team, will continue to be responsible for the Project Management and Consultancy Product, whilst newly recruited Graham Forrest will head up the Merlin Xpress team.
Graham Forrest, who joins Merlin from Davies, has a wealth of surveying and insurance experience, with over 35 years in the industry, and will start in this new role at Merlin on the 16th March 2011.
John Watson, Director of Contractor and Surveying Services comments: “The new structure will allow Merlin to focus individually on further enhancing the quality delivered by both product areas, as well as providing the platform to allow us to review other markets and added value services to support each area. We are delighted to welcome Graham to the team and look forward to drawing on the expertise he brings to the role”
Source : Merlin Press Release
