LV= has won the coveted Customer Service Contact Centre of the Year at the National Customer Services Awards. The award was for LV=’s general insurance contact centres, which are based in Bournemouth, Croydon and Bristol.
The award, for the best call centre employing over 100 people, was presented to sales and customer service director, Peter Sinden, at an awards ceremony on 9 December.
Other short listed companies that LV= beat to win the accolade included American Express, AXA Insurance, RBS Insurance, Swiftcover, TalkTalk, Barclaycard and British Gas.
The judges were impressed with LV=’s focus on both its staff and customers, and felt the strength and professionalism of the customer service operation shone through in terms of the attitude of the team and also in customer retention and business growth results.
Peter Sinden, sales and customer service director for LV=’s general insurance business, said: “This is a great achievement for everyone in the operations team at LV=. We put a huge amount of effort into ensuring we are offering a first class service to LV=’s customers so to be recognised by the industry for our hard work is fantastic.”
