SSP today announced that Legal & General has chosen to implement SSP Select Connect in its general insurance business to help drive further improvements in efficiency and customer service.
Following a successful proof of concept, Legal & General will integrate SSP Select Connect with its existing Insure/90 policy administration system, enabling it to extend its capabilities and streamline business processes.
Legal & General chose SSP after a rigorous selection process that highlighted the capabilities of the SSP Select Connect software, as well as the knowledge and experience of the SSP team.
Rob Regan, COO of Legal & General’s general insurance business, said: “Not only did the proof of concept prove that SSP Select Connect was the right technology, it also proved SSP had the right team in place to deliver a solution that will allow us to achieve our business objectives. During the process it was clear that SSP’s experience across the industry and their detailed operational-level knowledge of Insure/90 would help increase the pace of our innovation.
“To continue to improve the experience we deliver to our customers and to offer quality, value-for-money products across all our channels, we need to ensure we have the right technology and relationships in place. Throughout the entire process, the SSP team worked closely with our business and IT teams to ensure all our critical success factors were met. I look forward to working with SSP over the coming months to further develop our capabilities.”
Kevin Gaut, Chief Technology Officer of SSP’s insurer division, said: “With mobile adoption and consumer expectations rising and the ease of comparison creating an unprecedented level of price transparency, delivering excellent customer service and driving down costs are key priorities for insurers. To achieve this, insurers need to continue to invest to enhance and modernise their core systems to ensure they have the flexibility they need to respond to market demands faster than ever before.
“We are delighted to be working with Legal & General on this project and supporting its future development. Implementing SSP Select Connect will help Legal & General meet its customers’ changing needs via a range of distribution channels, while minimising disruption and risk, improving operational efficiency and controlling costs.”
A component of the SSP Select Insurance suite, SSP Select Connect is a development toolkit specifically designed to enable insurers to deliver on-demand customer self-service via the internet, improve processes and provide a seamless upgrade path to a new platform.
Unlike other web service products, SSP Select Connect has been built from the ground up by SSP’s Insure/90 experts. It is the only tool that provides a library of Insure/90 specific customisable service templates for a wide range of business processes and inquiries including quotation, quote conversion, new business, cancellation, renewal and many more, allowing rapid delivery of lower maintenance web services.
