In a move to enhance the development of products and services through even closer links with brokers, Groupama Insurances has strengthened its Proposition Team with the appointments of Jonty Turner and Liz Kuhler as Proposition Managers. Jonty moves over from Groupama Healthcare where he was Claims Manager while Liz joins from Groupama’s Marketing team where she was an Analyst within the company’s specialist research unit. Jonty and Liz now report to Lynn Harris, Head of Customer Proposition.
Lynn Harris, said: “This is a great example of how valuable knowledge already in the business is being used to bring a fresh approach to the Proposition area. These appointments are the first of a number of initiatives that will help us forge even stronger relationships with brokers. We want to gain an in-depth understanding of what our partners need to ensure that our product innovations offer compelling reasons to trade with us. Liz and Jonty will be able to draw on their particular knowledge and experience to help us deliver products to market that brokers and their clients appreciate and value. In particular, we will be using Liz’s research skills to help us create a new networking initiative that will encourage an on-going dialogue with a wide range of partner brokers.”
Liz Kuhler joined Groupama in 2006 and will use her specialist research background to help the company to really understand broker and customer needs.
She added: “I have a strong marketing background and over the past few years have been involved in some detailed analysis of the insurance market and customer expectations. This should really help me to shape initiatives that can really make a difference and help to set us apart from the competition.”
A highly experienced claims professional, Jonty Turner has been with Groupama since 2001 and moves into his new role from the company’s Groupama Healthcare subsidiary where he was Claims Manager from 2005.
He comments: “This is a fresh challenge for me. My years in claims have given me a really solid understanding of the way in which Groupama can differentiate itself for brokers and policyholders. Now I want to put my knowledge into practice to enhance our product and broker service proposition.”
Lynn Harris concludes: “It is great to welcome Liz and Jonty to the team. These are two important appointments, which together with our programme of broker forums and our planned networking initiative really demonstrates how serious we are about the way in which we design and build our various customer propositions. We have a deserved reputation for listening carefully to our customers and we are now intent on responding to this feedback even more quickly so as to gain maximum benefit for Groupama.”
“It is also especially pleasing that we have been able to make these new appointments from within the company – offering further evidence of the depth of talent that exists within our business.”
