A press release from the National Flood School has revealed that a large number of insurers are showing interest in improving their preparation for another potentially harsh winter.
A record number of insurance firms have been in touch with the National Flood School to enquire about their claims handlers completing the One-Day Water Damage Awareness course. The course is accredited by the Chartered Insurance Institute.
Figures show that the industry’s spend on claims for flood or wet peril totalled £3 billion last year, up from an average of £1 billion. As a result, insurers are keen to ensure their frontline staff are prepared to deal with possible claims. In order to do so, they need to take the course, which partly takes place in a Flood House, where an actual flood scenario can be experienced. The training focuses on demonstrating how a quick response and certain drying techniques can minimize expense and expedite a property’s return to pre-flood conditions.
The National Flood School’s managing director, Chris Netherton, explained, “The course gives delegates an understanding of the capabilities, methods and varying techniques used by restorers, and also increases their technical knowledge through first-hand experience, which ultimately provides the insurer with competitive advantage through service differentiation.”
