With a luxury car you buy yourself high esteem and an elite image. A luxury car is something that makes you stand out in crowd. When you are travelling in a luxury car, people become aware of your high economic background.
Mercedes-Benz believe in a long and committed relationship which is why once you have purchased your car, the manufacturer’s association with you only strengthens. All Mercedes-Benz service centres in Delhi, Mumbai, Bangalore and other major cities have trained technicians and service advisors who service your car with a commitment to detail and care.
Being a Mercedes owner reflects your high class and that is exactly why the service centers boost up the parameters of customer services, so as to give you the ultimate customer satisfaction. Thus the parameters offered by the luxury car service centers are way beyond quality service, vehicle pickup, service adviser, service facility, and service initiation.
You don’t expect just repairs done right, but some sort of pampering like we get at high-end hotels, restaurants and boutiques. You expect that extra add on and perks when you visit a Mercedes service center.
Considering this luxury car brands are coming up with never before, innovative ideas of customer care, staff training and reconfiguring showrooms to meet up to the expectations of these buyers.
While walking into a Mercedes service center in Delhi with your Mercedes, you expect some sort of pampering that you deserve being a Mercedes owner. Keeping in mind this psychology of yours the luxury car service centers are continuously trying to bring in various creative ways of customer care, staff training and renovating showrooms.
No more a monetary affair
As a matter of fact, the customer care policies for a Mercedes service in Delhi, Mumbai, Pune or anywhere else; stand aside from the rest of the service centers and dealerships of different car manufacturers. A Mercedes service understands the fact that you, being a Mercedes owner; happen to have elite and high class taste and preference. Thus creating a harmonious connection with you goes beyond any monetary affair. So they try out only the best ways to make you feel at your best. Going by the words of Mercedes Benz ex-CEO, Steve Cannon; “Mercedes-Benz customers want to be thrilled and delighted. We are trying to rally the dealer body around ‘the best or nothing’ customer experience and energize dealership employees to delight. That does not mean goodwill money on the table.
