The Manchester branch of the Chartered Insurance Institute (CII) has awarded Ecclesiastical its training and development award for the second year running.
Ecclesiastical’s groundbreaking Claims Academy initiative took top position at an event at the Lowry Hotel, Manchester in early October for its work with the company’s Manchester-based casualty claims team.
David Bonehill, Ecclesiastical’s Claims and Risk Services Director said: “Last year we made a formal promise to always be on our customers’ side. To achieve this and to ensure every single member of our claims team lives and breathes the same values, we launched an internal Claims Academy to deliver a clear, consistent claims training and development programme.
“This award marks the CII’s recognition of the value of that programme and we are thrilled to have received it.”
Ecclesiastical’s Claims Academy was launched in 2010 to provide a more consistent claims training for Ecclesiastical’s entire claims department, using a varied and targeted response to training and coaching needs.
The Claims Academy encourages staff to be responsible for their individual training plans and gives them the ability to request specific training. The training is then delivered in a variety of ways including at desk counselling, group discussion, research, role play and observation.
The Manchester casualty claims team was established in 2008. Shortly after its establishment, Ecclesiastical’s management realised that there was a need for training all members of the new team to ensure consistent understanding and application of the Ecclesiastical claims philosophy and high service standards.
Last year, Ecclesiastical won the Manchester CII training and development awards for its Sales Academy.
Ecclesiastical’s casualty claims team in Manchester has 20 staff and handles all the insurer’s UK casualty claims. It is also responsible for the smaller Ecclesiastical managed companies Methodist Insurance and Baptist Insurance and Ecclesiastical’s business division Ansvar Insurance. At any one time the team has an approximate 3,200 live claims and handles a total of nearly 2,000 new claims per year.
Ecclesiastical also runs academy-style training programmes for its underwriters and business development teams.
Source : Ecclesiastical
