Which? has awarded insurer Ecclesiastical Recommended Provider status for its home insurance cover and customer service.
The recommendation means that Ecclesiastical’s home insurance has been judged by Which? experts to be a quality insurance product backed by above average customer service. Strong positive feedback from Which? members who bought Ecclesiastical’s home insurance was a deciding factor.
Dave Simms, head of direct home insurance at Ecclesiastical said: “We take great pride in the quality of our insurance and the care we take in dealing with our customers. To have such a prestigious consumer champion as Which? acknowledge that is the icing on the cake for the Ecclesiastical team.
“We spend a lot of time listening to our customers and adjusting our product to ensure we’re always offering the best possible protection and first class service. Winning recommended status means we’ve been doing the right thing and that’s great news for us.”
Ecclesiastical’s home insurance product has also been awarded a five star rating from independent financial research company Defaqto, the company’s highest possible rating.
A survey of customers conducted by Ecclesiastical direct home insurance in 2010, in accordance with Institute of Customer Service guidelines, showed the insurer was providing customer service of standard comparable with John Lewis and Waitrose.
