Specialist underwriting agency DUAL Corporate Risks has entered into a strategic partnership that will see Kennedys handling claims on a third-party basis.
The arrangement, which is a response to the rapid growth of DUAL Corporate Risks, provides additional volume to the company’s claims management services and the ability to offer extra features. The partnership with Kennedys, which was launched on 1st February 2011, also ensures enhanced service standards and incorporates the experience and quality that Kennedys, a UK-wide insurance law firm, can provide, including a complete life-cycle claims management service.
As part of the strategic partnership Kennedys will not only handle the lower-value, high-volume claims and negotiate them through to settlement, but also with DUAL will effectively resolve complex and specialist claims. Claims will be handled via a bespoke internet-based claims management system created and operated by DUAL.
DUAL’s head of claims, Martin Turner, will be responsible for managing the Kennedys relationship and will continue to oversee service standards.
Russell Kilpatrick, executive chairman of DUAL Corporate Risks, said: “This is an exciting step for us because it provides additional scale and expertise to support our growth. It also adds a one-stop-shop capability, including legal advice, a claims helpline and support as required in all our existing services, which have a focus on professional indemnity and D&O business.”
He added: “It also underlines our commitment to higher levels of service for customers and brokers. Being able to outsource smaller, more frequent claims to a law firm of the calibre and experience of Kennedys, while at the same time having their expertise on tap, is an invaluable resource.”
Nick Williams, head of the insurance division at Kennedy’s, said: “Our range of experience in dealing with insurance claims means that we can make a unique contribution and it has been a natural step for us to provide a claims handling service on behalf of professional indemnity insurers. We are delighted to be working in partnership with DUAL Corporate Risks.”
Source : Dual Press Release
