The rise in the number of crash for cash scams that are blighting insurers could mean those who have real accidents are treated with more suspicion, it has been claimed.
Steve Foulsham, technical services manager at the British Insurance Brokers Association (BIBA), said car insurance providers are being inundated with more false claims and as such, it is important they deal with each case in as thorough a manner as possible to ensure scammers do not get through.
Unfortunately, this means all accidents are being treated with more suspicion.
“Insurers have a duty to the policyholder where they have grounds [for] suspicion. They probably look at claims more cautiously than they did in the past,” he commented.
BIBA is the UK’s leading general insurance organisation. It represents the interests of insurance brokers, intermediaries and customers and has partner members from the leading companies in the insurance industry.
