Eurostar will offer enhanced compensation to travellers on the following services: Trains 9053, 9055, 9057, 9059, 9063, 9163 on Friday 18th December, and trains 9035 and 9043 on Saturday 19th December.
Enhanced compensation consists of the refund of your journey, an additional free return journey on Eurostar in the next 12 months, £150 / €170 in cash and any reasonable out-of-pocket expenses.
Eurostar will also offer compensation for any passengers whose train was delayed by more than one hour. For delays of 60 minutes or more, we offer a complimentary one-way journey in the same class of travel as your original ticket, or a 50% discount off a return fare in the same class of travel. If you were delayed by 120 minutes or more we offer a complimentary return journey in the same class as your original ticket.
The process for claiming will be to write into Traveller Care at:
Traveller Care
2nd Floor, Kent House
81 Station Road
Ashford
Kent
TN23 1AP
United Kingdom
Alternatively, you can contact us at Traveller.Care@eurostar.co.uk. Because of the volume of enquiries that Traveller Care will be managing we would grateful for patience of travellers as we process their claim we would expect they will take up to 8 weeks to process.
When writing to Traveller Care, please provide your booking reference number, original receipts, full contact details and your bank details.
Download the passengers compensation form
See also:
Eurostar train allocation system for Tuesday 22nd December
Refund & Exchange policy for travellers not able to travel on 19th, 20th or 21s December 2009
