Chaucer Insurance has awarded a three-year contract extension to Teceris, the claims services firm.
The move means Chaucer will continue to use Teceris’ claims screening service, which is based on a combination of Voice Risk Analysis and Conversation Management.
According to the Lloyd’s insurer, the system delivers benefits to genuine customers by allowing legitimate claims to be fast-tracked and making significant savings through fraud detection.
The system works by engaging customers in a short, structured conversation based on the details of their claim.
This process highlights cases which require further investigation, allowing the majority to be fast-tracked.
Chaucer will also be piloting Teceris’ new motor liability investigations facility.
The service is being introduced ahead of the expected Ministry of Justice personal injury reforms and will allow for rapid decisions to be made on liability.
These decisions will be based on the use of the Advanced Validation Solution which can assist in validating the circumstances surrounding an incident.
According to the Association of British Insurers a record numbers of fraudulent claims were detected by the industry last year.
False claims, worth £14 million a week, totalled 107,000 in 2008, a rise in number of 17% on 2007 and a rise in value of 30%.
