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Thomas Hickey

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In an announcement that is becoming less common by the day, a European insurance company has received a credit rating upgrade.

A.M. Best upgraded their financial strength and issuer credit ratings on Cigna Life Insurance both from ‘A-‘ to ‘A’ yesterday.

Cigna Life Insurance is a Belgium based company who has been operating in the UK for almost 30 years.

Best said that, while the support Cigna receives from their parent company (Cigna Corporation) is important, the upgrade reflects the improving business profile of the company.

An “excellent level of risk-adjusted capitalisation, strengthening business profile and sound prospective underwriting performances” were other factors which contributed to the upgrade.

Cigna’s business profile is growing rapidly, with overall gross premium income expected to increase from around €300 million (£249m) in 2010 to €750 million (£623m) in 2013.

Although new business from recent acquisitions will drive growth, Cigna also benefits from the organic growth of its existing business units.”

The upgrade is one of the first of the year for the insurance industry, with both Fitch and Standard and Poor’s downgrading sovereigns and company’s throughout January.

Although Cigna’s level of profitability for the 2011 financial year is expected to be below original expectations, with overall loss in the region of €7 million (£5.8m), the performance of its core business units remains good despite challenging market conditions,” the company said.

Cigna’s global health benefits business, along with its UK and Spanish healthcare businesses are expected to remain profitable, although with loss ratios marginally higher than in prior years.

Offsetting this is Cigna’s significant investment in new products and new distribution channels, along with the adverse effects of some local accounting rules.”

The rating company went on to say that further upgrades would be unlikely. To view the full rating statement, click here.

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Carole Nash Insurance Consultants, the specialist motorcycle and classic car brokers, has become the newest member of the British Insurance Brokers’ Association (BIBA).

In addition, David Newman, Carole Nash chief executive, will be joining a panel of insurance experts at BIBA’s 2012 Conference in Manchester, to discuss profitability of motor insurance. The session, which will be held on Wednesday 16 May, will be chaired by Simon Jack, Business Correspondent, Radio 4’s Today Programme.

Kirsty Wingrove, BIBA Head of Membership, said, “We are delighted to welcome Carole Nash as members of BIBA and look forward to working closely with them in the future”.

David Newman added, “We are pleased to join BIBA, it’s good to be involved in the wider issues affecting our sector and have a strong voice for insurance brokers with opinion formers and government.”

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Whittington Capital Management, a syndicate at Lloyd’s of London, has appointed Stephen Fitzgerald to develop business in the UK regions that are not currently accessed through the Lloyd’s broker channel.

Stephen was previously the Managing Director of DA Constable Syndicate Ltd, a subsidiary within QBE European Operations and has a proven track record in the UK regional market. Operating from the Leeds office for Syndicate 2525 he will spearhead the roll out of ‘ReWage’, the Syndicate’s flagship EL product, by providing a bespoke service to selected brokers in the regions.

Commenting on the appointment Active Underwriter David Dale said “Our ‘ReWage’ product is designed to transform EL cover into a positive beneficial purchase and I am sure that Stephen’s expertise and experience of both the regions and Lloyd’s will enhance our strategic development in the wider insurance marketplace.”

Stephen Fitzgerald added, “I am delighted to be reunited with former colleagues David Dale and Rob Turner.

Their innovative approach to Liability insurance has great potential in the regions and is good news for brokers and insurance buyers. I look forward to the exciting challenge ahead.”

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Insurance prices are jumping more and more every year and insurance companies always give the same reason – they’re doing it tough just like us.

But after reading a recent press release from the AA which revealed the extent of the rises for the cheapest home and motor premiums, News Insurances decided to find out why.

The companies implementing the rises all credit them to the same thing – economic troubles, more frequent catastrophes and an increase in claims putting a strain on profitability. But looking at the most recent results available online this didn’t immediately seem the case.

While the AA couldn’t tell News Insurances what the specific companies they used to compile their findings were, Ian Crowder, Public Relations Manager at the AA, told us that “all of the big names were there, including some of the smaller players too”.

So I decided to take a look at the books of some of the ‘big names’ in the insurance industry and see just how tough they are doing it.

Aviva’s latest published results are from the six months to June 2011. In this period, the company’s total operating profit jumped by 5 per cent to £1,337 million. The companies operating profits in Europe jumped 21 per cent “despite financial and economic difficulties in the eurozone.”

AXA’s results from the same period showed a similar story with revenues of £2 billion, an increase of 4 per cent.

These jumps in profits were in the same year that shoparound insurance prices (the average of the three cheapest policies available) went up by 5.4 per cent for motor insurance, 9.5 per cent for building and 11.2 for contents.

So if the companies are doing so well, what is driving the increases?

Crowder told News Insurances that, of the enormous profits the big companies make, the premium they charge only accounts for a very small per cent of this because when claims expenses are subtracted these profits don’t add up to much at all.

Many insurers like Axa and Aviva do an awful lot more than just car insurance. So their books of motor business have been supported by other aspects of their business.

In 2010, for every £100 taken in premiums insurers were paying out £123 in claims. Last year that had reduced to £116.”

This is particularly true more recently in the UK.

Today with the UK’s claims culture people tend to make claims almost automatically for very minor injuries such as whiplash.

That makes it hard for insurers to keep premiums down”

Claims rates have been so high in the UK recently, that it has been “many years since the motor insurance sector has shown an underwriting profit” at all. The money mainly comes from investments and the sale of other services, Crowder said.

He continued that the reason the shoparound index saw the biggest rises was because of the niche market they target.

Companies decide to target a smaller market, such as younger drivers, then they realise that there isn’t as much profit there as expected.”

It’s a bit like an oil company. They see a possible place for a mine, investigate it a bit and decide how much money to invest. But once they drill down it’s not certain how much oil they will find so there is always this risk of not making a profit.

Similarly a company targeting a niche market, such as young drivers, has to decide whether it is worth the risk to do so.

If it is worth the risk that’s all well and good but if not we often see premiums rise.”

Another reason is that “no company wants to have the cheapest cover.”

So despite the insurance giants making profits up to 10 figures long, we are not being robbed on the premium front. Premiums, when you subtract the cost of claims, actually account for only a small per cent of an insurers profits, so the recent rises therefor reflect real life factors.

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Spanish based company Mapfre is the latest insurer to be affected by a surge of ratings downgrades across the sector, as Fitch moves the company’s Issuer Default Rating (IDR) from ‘A’ to ‘A-‘ and the Insurer Financial Strength (IFS) rating from ‘A+’ to ‘A’.

The action follows last weeks downgrade of Spains long term IRD to ‘A’ from ‘AA’, and comes as no surprise to Fitch.

The agency commented on the “intrinsic link” between the creditworthiness of Spain and the credit rating of Maphre, and said that a further downgrade on the country would likely see the company’s rating follow.

Mapfre’s ratings would be most likely further downgraded from the current ‘A’ IFS if the Spanish sovereign rating was further downgraded,” a Fitch spokesman said in a statement.

The ratings could also be downgraded if the exposure to the Spanish insurance market or sovereign debt resulted in underwriting or investment losses beyond Fitch’s current expectations.

Conversely, Mapfre’s Outlook could be revised to Stable if the Outlook on the Spanish sovereign rating was revised to Stable.”

The news comes after Standard and Poor’s announced the downgrade of some European insurers, and put negative outlooks on a number of others.

The two ratings agency’s have differing views of Italian insurer Generali though, with Standard and Poor’s lowering their rating on the insurer from ‘A+’ to ‘A’ while Fitch affirmed the rating at ‘BBB+’, despite having downgraded Italy last week.

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The AA has responded to a Public Accounts Committee report published today (Tuesday 31 January), warning the government that if they don’t act now some houses may become “uninsurable” later this year.

Responding to the Committee’s report Flood risk management in England, Simon Douglas, director of broker AA Insurance, said, “Flood protection is a national priority, yet many people in flood-prone areas may find their homes difficult to insure from later this year.

People want the government to take decisive action now, to ensure that their homes are protected.

But that’s not happening with the Environment Agency’s budget cut by 10%. What’s more, the Department for Environment, Food and Rural Affairs is seeking an increased contribution of more than 300%* from local resources to tackle flood protection issues, when local government budgets have been severely cut too.”

Mr Douglas said that the insurance industry is becoming concerned at growing numbers of claims resulting from increasingly frequent extreme weather, including flooding.

The AA’s benchmark British Insurance Premium Index shows that home buildings premiums in the UK rose by 9.5 per cent last year while the cost of contents cover rose by 11.2 per cent. With continuing concern about climate change, this upward trend is expected to continue.

When the present agreement between the insurance industry and the Government – the so-called ‘Statement of Principles’ that ensures flood-prone homes can continue to be insured – ends on 1 July 2013 there is no certainty that such protection will continue.

Some insurers are telling us that flood-prone homeowners might not be able to renew their cover later this year, because their new policy will extend beyond 1 July 2013: with all the implications for property value and mortgage availability that this implies.

That does not augur well for the 5.2 million families estimated to be at risk from flooding.”

Mr Douglas added, “The Public Accounts Committee has come up with a range of sensible recommendations which must be acted upon now.

Homeowners expect the government to take a lead on this issue: they need some reassurance that they won’t be left unprotected.”

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Standard and Poor’s have taken negative movements on the ratings of at least four major insurance groups this weekend, painting a bleak picture for the outlook of the insurance industry in 2012.

CNP Assurances and Assicurazioni Generali were both downgraded to ‘A+’ and ‘A’ respectively, while the outlooks for AXA and Allianz were revised to negative. Aviva also had their rating affirmed at ‘AA-‘, but with a negative outlook.

The ratings agency credited most of the downgrades to market adversity, saying the financial market developments at the end of last year put pressure on the capitalisation of the groups.

For CNP, the French insurance group, the company said that the financial markets had damaged the companies ability to restore strong capital adequacy for the next two years. They went on to say that the “challenging economic and financial conditions could further prevent CNP from restoring its capital adequacy, despite strategic action.”

The agency said said, “financial market developments and increased credit risk in the eurozone (in particular the recent downgrade of some eurozone sovereign issuers and the consequent downgrades of financial institutions) were key drivers in the downgrades.”

Regarding the Italian downgrade, the company said “the downgrade reflects Generali’s weakened capital adequacy, which we currently view as only “good” and that we believe will likely remain so over the coming two years. In addition, we believe current market conditions are constraining Generali’s financial flexibility.

Some of the recent ratings from Standard and Poor’s include:

France-Based CNP Assurances Downgraded To ‘A+’

AXA affirmed at AA-. Outlook To Negative.

Allianz affirmed at AA. Outlook to Negative

Assicurazioni Generali, Core Entities Downgraded To ‘A’

Aviva Group’s Core Entities Affirmed At AA-. Outlook Negative

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The FSA yesterday announced the appointment of Will Samuel to the role of investment banking senior adviser.

Samuel, who joins the FSA from Lazard and Co and has 35 years experience with positions at Coopers & Lybrand and Citigroup, began his new role yesterday (Monday, January 30).

Hector Sants, the FSA’s chief executive officer, said, “I am delighted to announce Will’s appointment today as senior adviser to the FSA.

Will brings to his role considerable experience of the investment banking sector which will be vital to our work in this area.

Senior advisers are a core part of the FSA’s delivery of intensive supervision.

The team provides experience on regulatory, market and consumer matters.”

The FSA is set to close its doors soon, when it hands over the reigns to the Financial Conduct Authority (FCA) and the Credential Regulation Authority (CRA), expected to happen towards the end of this year.

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Sir Tim Berners-Lee, the Oxford University graduate who invented the World Wide Web, has been confirmed as the closing keynote speaker at BIBA 2012. Andrew Marr, one of the UK’s leading journalists has been confirmed as the host.

The conference will be held at Manchester Central on May 16 and 17, and will focused on the theme of Shaping our Futures to reflect BIBA’s commitment to influence the isues affecting brokers and to take the lead role in bringing change to the insurance industry.

A high profile panel of industry speakers has been confirmed for the first day to debate the issues affecting the future of the insurance sector, including Arthur J Gallagher’s David Ross, Lockton’s Julian James, Stuart Reid of Bluefin, Sean McGovern from Lloyd’s and Towergate’s Nick Houghton.

A broader panel has been established for the second day to discuss events taking place in our society, both nationally and globally. Panelists include Executive Editor of The Times, Daniel Finkelstein, Andrew Rawnsley of The Observer, Liberty Director Shami Chakrabarti and online Dragon and CEO of Ariadne Capital, Julie Meyer.

The seminar sessions have also been confirmed. Subjects include business trends, how to make money out of motor insurance, the future of broking, opportunities in healthcare, cyber risks, understanding trade credit, the latest on regulation and what future customers will demand.

BIBA Chief Executive, Eric Galbraith, said, “The BIBA conferences have gained a reputation for introducing some of the best speakers in the UK and from further afield. This year promises to continue that trend with speakers to entertain, inform and amaze.

Despite the general economic uncertainty, BIBA is committed to invest in the flagship event for the UK insurance market. Shaping our Futures is about developing a strategy for the present which will help us prepare for the future, and with a fantastic speaker programme, a full exhibition and free entry for brokers, BIBA 2012 promises to be, once again, unmissable!”

The BIBA conference & exhibition is free to all BIBA members. Other brokers or intermediaries may attend the exhibition for free. Upgrades to a full conference ticket are available.

Registration will be open shortly. To book a place, visit the BIBA website and click on the conference icon.

Source – BIBA

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To cope with a growing demand for their services, TurnStone, a part of the insurance services Paribas Group, is taking on two new senior auditors.

David Everington and Alec MacMillan will be working alongside TurnStone head, Steve Bond, to meet the growing demand among insurers and reinsurers for independent audit and inspection services.

David has been working in the insurance sector for 37 years and has extensive experience and knowledge of technical premium and claims audits in the aviation, marine and non-marine sectors. Most recently he was with Compre Services UK where he was Audits & Consultancy Manager.

Alex has 15 years of experience, having begun his career as a claims adjuster in a run-off business. He join TurnStone from Chiltington International Ltd where as a Senior Consultant he specialised in, among other things, contract data analysis and ICA calculation for transfer of a European Reinsurance portfolio into the UK.

Commenting on the hires, Steve Bond said, “We are delighted that two such experienced professionals as David and Alec are joining the TurnStone team.

We have seen a significant increase in demand for our insurance and reinsurance services, notably from Lloyd’s syndicates and European clients.

David and Alec are well-known in the London and International market and their knowledge and experience will be added assets we can now offer our clients.”

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AXA Commercial lines has appointed Ryan Birbeck to the position of London Sales Manager, the company reported on Friday.

Birbeck joined AXA in 2005 on the graduate scheme and has since worked in a number of different roles in the company, including underwriting and sales.

He was Key Account Manager for some of AXA’s major Corporate Partner relationships before joining Amanda Blanc’s immediate team to support the creation and implementation of the AXA Commercial Lines strategy announced last year.

When he takes on his new role in he will report to Linda Courtney, the London branch manager.

Amanda Blanc, CEO AXA Commercial Lines, said, “Ryan has proved himself over the last year as an outstanding member of my team and he has a strong customer and delivery focus.

Leading the sales team in our largest office is a fantastic challenge for him and I know that he will help Linda achieve her profitable growth targets.”

Birbeck added, “I am really looking forward to getting started in London.

We are doing so many exciting things at AXA Commercial Lines and I want to make sure that we get our message across to brokers and provide them with the service they need.

The only way to achieve this is by building closer relationships with our partner brokers. This is where my focus will be.”

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The DAS Group has announced the appointment of Bob Screen as Head of Marketing.

Bob will bring years of experience to the Group, having previously held senior positions such as Marketing Manager at Norwich Union Direct, Marketing and Business Insurance Director at Hill House Hammond, and Managing Director at VEGA Insurance Services.

Paul Asplin, DAS Group CEO commented “The legal expenses market has undergone significant changes over the years, the full impact of which are still to be felt. So Bob joins the DAS Group in perhaps the most interesting period in its history.”

As well being responsible for the Group’s marketing strategy and implementation, Bob will also oversee product development at DAS and the recently acquired Lawontheweb business.

I’m delighted to be joining the Senior Management team at DAS” remarked Bob. “The company already has a strong presence in the market and I am determined to help strengthen it even further.

DAS is ideally placed to meet the ever changing needs and opportunities of this fast paced market. We have a number of exciting developments in the pipeline that will enhance our offering to our brokers and business partners.”

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The RSA has confirmed that over a hundred of its staff are at risk of redundancy after the company underwent a review of its UK business.

The news comes after the Post reported a restructuring of the company’s motor engineering team will result in 20 job being put at risk.

The figure released by the company today was much higher than this however, with 120 positions expected to see redundancy.

A statement from the company said, “We can confirm that on 25January, following a review of our UK business, employees across a number of our regional UK offices have been informed that around 120 roles are at risk of redundancy.

We have every sympathy with our affected employees and will be working closely with the Unions and impacted staff to see if we can redeploy as many of those as possible into other roles within the business.

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Insurance intermediary group CVV have completed their first two acquisitions of 2012.

In the deals Lyon Insurance Services, a specialist insurance provider for guest houses, holiday homes, and bed and breakfasts in Anglesey, will be incorporated into Alker Brothers in Wigan.

In the other acquisition, RV Wallis took on the services of Crown Insurance Brokers. Ray Whitehouse, former owner of Crown, will stay with the business as a consultant to ensure a successful integration of his staff and clients before his retirement.

Graham Barr, Chief Operating Officer of CVV, commented, “These are well established brokers and both businesses have a strong book and great potential. Brokers of all shapes and sizes come to CCV because we have the flexibility to offer them a deal to suit their individual circumstances. No business is too big or too small.

We are delighted to have found solutions and a deal structure that works very well for all concerned and we are confident that both businesses will thrive under CCV’s ownership.”

He added, “Lyon Insurance Services and Crown Insurance Brokers represent the first additions to our group in 2012. We have an extremely healthy pipeline and already have further acquisitions close to completion.”

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New Fitch Ratings reports say that, while the operating environment in South Africa remains generally challenging, both the life and non-life insurance industries have proved widely resilient.

“The local insurance industry performed well in H111, despite tough economic conditions,” the company said in their report. “Profitability improved (although it remains under pressure), with major insurance companies reporting higher net profit compared with H110.

“Although the local economy showed a gradual recovery, the investment markets were volatile and consumers’ disposable incomes remained under pressure.”

The success was evidence of improved underwriting performances, strong solvency positions, and the maintenance of market share by major players, said Nicole Gibb, Associate Director in Fitch’s Insurance team in South Africa.

The report also discusses regulation affecting the industry. Fitch said they expect premium income to remain under pressure due to the industry’s high level of competitiveness and the continued financial constraints on consumers in South Africa.

In some cases, the ratings agency believes that insurers may continue to experience difficulty in charging an appropriate premium for the risks they insure. As a result, Fitch said the performance of insurers in H211 will be in line with or only slightly up on H111’s results.

The reports, entitled “South African Non-Life Insurance: Strong Operating Fundamentals in Tough Environment” and “South African Life Insurance: Good Performance in Difficult Environment” are available on the Fitch Ratings website.

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The Association of Medical Insurance Intermediaries (AMII) announced growing popularity for their CII/AMII IF7 exam, supporting the idea that qualification is becoming hot property in the private medical insurance sector, .

The number of successful candidates to take the exam so far has passed the 500 mark, and a further 200 people have purchased the course book and are studying towards the exam.

The 500th candidate to pass the test John Davidson, CertPFS of Ringrose Grimsley said, “I am pleased to have passed the IF7 at the first attempt. I did the exam because I believe it is important to keep one’s knowledge up to date.”

Simon Kelly, Business Account Manager at Best Health who recently passed the exam says he did so because it is a requirement of his employer for advisers to do so. However he believes it is also very important for himself, “I have been working in the health insurance world since 2008 and have gathered a lot of knowledge. However, having passed the exam gives me the confidence that I really do know what I am talking about!

“Being able to say that I am a qualified PMI adviser gives me another tool to use when speaking to clients and prospects. If they are trying to decide between me and another company, the fact that I am qualified might swing them”

Commenting on the results, Andrew Tripp, Chairman of AMII said, “We are delighted so many people have embraced the drive to professionalism by taking the IF7 exam.

“Insurers and healthcare intermediaries alike are taking up the education challenge.

“As their contemporaries see that happening they too will find it harder and harder to make excuses not to follow suit.

“Already we are building on the continuing success of the exam with the development of a full Health and Protection Qualification to come later in the year.”

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Rupert Atkin, current CEO of Talbot Underwriting, has been appointed as the new Chairman of the Lloyd’s Market Association (LMA). He takes over the role from Barnabas Hurst-Bannister with effect from 1 February.

A long-time supporter of the LMA, Mr Atkin has served on a range of market bodies including chairing the Lloyd’s Underwriters Association and Joint War Risk Committee. In 2007, Mr Atkin was appointed to the Council of Lloyd’s.

David Gittings, Chief Executive of the LMA said, “Rupert has been extremely active in market matters for many years and commands a great deal of respect among his peers. He has an intimate knowledge of the market, its workings and the challenges it faces.

He will make a first-rate chairman of LMA and we are delighted he has accepted the role.

Gittings continued, “Last summer, the LMA marked its tenth anniversary with a call to action from our outgoing chairman, Barnabas Hurst-Bannister.

We believe that Rupert Atkin is ideally suited to begin the next ten years of the association’s work, building on what has gone before, and driving us forward to deal with the multitude of issues now appearing over the horizon.

Speaking of Hurst-Bannister’s departure, he said, “The LMA’s board extend their gratitude and best wishes to Barnabas Hurst-Bannister as he steps down from the chairmanship after two years in the role. Barnabas was a charismatic ambassador for the Lloyd’s market and succeeded in uniting the underwriting community for common benefit.”

Commenting on his new role, Mr Atkin said, “I’m honoured to have been appointed chairman of the LMA and will do my utmost to fulfil the role to the high standards set by previous chairmen.

The LMA holds a vital place in the heart of the Lloyd’s market and indeed my own. It provides professional and technical support to the underwriting community while its sole purpose is to further the market’s interests.

In a market characterised by entrepreneurialism and often intense competition, it is critical to have a body identifying the big issues and bringing market participants together to develop solutions. Without the LMA, Lloyd’s would be a less coherent place.

2012 promises to be a challenging year for the entire market and I look forward to ensuring we continue to help our members with all their professional and technical needs.”

Mr Atkin began his career at the Alexander Howden Group in 1980 before moving to Catlin Underwriting Agencies in 1984. After six years he joined Talbot, then Venton Underwriting Limited, to start Syndicate 1183 as Active Underwriter.

In November 2000, he was made Director of Underwriting. Following the sale of Talbot to Validus in the summer of 2007 Mr Atkin was appointed as Chief Executive Officer of Talbot.

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Covéa today announced its intention to bring together the insurance businesses of Provident Insurance and MMA Insurance into a single company under a new brand for the UK market, Covéa Insurance, while confirming its commitment to the product ranges, distribution channels and locations of the two organisations.

The intention is to transfer the insurance business of Provident Insurance plc into MMA Insurance plc, through an insurance business transfer under Part VII of the Financial Services and Markets Act 2000. This process is subject to approval by the High Court, which amongst other considerations will take into account the opinion of the Financial Services Authority (FSA). At the point that the Part VII transfer is completed, which is expected to be before the end of 2012, MMA Insurance will be renamed Covéa Insurance plc.

The combined entity will provide a broad range of general insurance products to over 1 million customers in the UK, generating revenue of over £420m and employing nearly 800 staff.

We are confident that a combined organisation will create the optimal platform for growth, and will best enable us to capitalise on the significant strengths of both Provident and MMA to the benefit of our employees, customers and business partners”, commented Bernard Barrère, joint CEO of MMA Holdings UK plc.

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Zurich Insurance has given their latest estimate of fourth quarter losses relating to the natural disasters for last year. The Thailand floods and New Zealand Earthquakes together contributed to net fourth quarter losses of between USD200 million and USD250 million (£127 million and £159 million), the Swiss Insurance company reported.

A specific estimate is expected to be released with the 2011 annual results on Febraury 16, the company said in a statement.

“Given the exceptional frequency and overall severity of catastrophes and significant weather related loss-events throughout 2011, including the events mentioned above, cumulative losses have triggered the groups global aggregate catastrophe reinsurance cover with additional recoveries of $130 million.”

Despite experiencing the “worst catastrophe year” since 2005, the insurer reported a 64 per cent jump in third quarter net profit, to USD1.2 billion (£764 million).

However its combined ratio – a measure of insurers’ profitability – weakened to 98.8 percent from 97.7 percent while turnover rose three percent to $15.4 billion over the three months ending September.

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The Financial Services Authority today outlined the need for a new regulatory approach for when successor bodies take over.

With just over a year to go before the change over, Martin Wheatley, managing director of the FSA and CEO designate of the Financial Conduct Authority (FCA), told a British Bankers Association audience that it was time for a new approach to get the right outcomes for sonsumers.

In his presentation, Wheatley said, “we need to develop a new orthodoxy and a new regulatory approach

I want the culture in your firms, from your product governance to your sales, to be aligned with the best interests of your customers.

I don’t want to see any of the failings the FSA has had to deal with in the last few years.”

He continued, But I want to emphasise this is not all about regulated firms. Consumers of course have a role to play, and we need a cultural change at the regulator as well.

The FCA will need to ask tougher questions, and they need to be the right ones, if we are really going to discover what lies at the heart of your firms’ successes and failures.

The FCA then needs to make better, bolder, faster decisions.”

He told the audience that “we all have to walk in the footsteps of your customers” to understand their perspective and to be able to deliver the new approach.

Wheatley went on to say the FCA will build on the experience of the FSA, but they will try to strike a balance recognising the responsibility of the firms, the regulator and the consumer.

If a consumer makes a fully informed decision that subsequently goes wrong, then that is down to them. But we have to be realistic. And what this is about is balance.

We have to realise that consumers aren’t always in a position to take responsibility, because of their lack of financial knowledge and because we have to take a reasonable approach to what a normal person can understand about complicated products and risks.

And so I believe that balance comes from all parties – consumers, providers, intermediaries – taking responsibility for their part in each transaction. So our approach will reflect that and be flexible and proportionate.

But what the FCA won’t be doing is lying back then letting the market get on with it and expecting clear disclosure and a mandated sales process to do its job.”