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George Stobbart

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Specialist broker THB Group has announced a very positive year’s trading with significant growth in turnover and improved margins.

The results for the year to 31 October 2009 show an 18% increase in fee and commission income, and a 43% year-on-year increase in broking profit.

At his first full year results announcement as Group Chief Executive, Frank Murphy said: “We are proud of this result, achieved despite markets not hardening as many predicted and interest rate reductions meaning significantly lower investment returns.  Whilst external factors like harder rates, a more beneficial investment environment and the stronger US dollar are all potential upsides to THB in the next year, we are concentrating our efforts on factors within our control – driving growth and margins. THB has significant potential which this management team is determined to unlock.”

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Aviva has launched a Financial Adviser Academy Fellowship, to recognise financial advisers who have made a significant contribution to raising professional standards within the industry.

Each year Aviva will appoint three fellows who will become advocates for raising professional standards among members of the Aviva Financial Adviser Academy and wider industry.

The fellows appointed by Aviva are:

  • Thomasina McGuigan – compliance consultant from Basingstoke
  • Eugenie Cameron – chartered financial planner from Staverton, near Cheltenham
  • Tina Thackery – independent financial adviser from Leeds.

All three were top performers in diploma modules supported by the Aviva Financial Adviser Academy. They will be invited to attend an awards dinner and key Aviva events in 2010, and will have the opportunity to contribute their thoughts to a white paper on issues affecting the financial adviser profession.

Angela Seymour-Jackson, intermediary and partnerships director at Aviva, said: “The launch of the Fellowship is an exciting move for Aviva. We want to recognise, celebrate and advance the careers of financial advisers across the UK – particularly the rising stars. This is just one way that we’re doing this.

Advisers can visit the Aviva Financial Adviser Academy at www.aviva.co.uk/academy.

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The Group Risk, Internal Control and Actuarial departments are now headed by the Chief Financial and Risk Officer, Christian Collin, under the responsibility of, René Cado, who reports directly to Jean Azéma for the general audit.

Commenting on the new organisation, Christian Collin said: “The creation of a Finance and Risk Department is particularly suited to a group like Groupama, which has instituted a risk assessment procedure at all decision-making levels, whether strategic or operational. It will be all the more relevant in our Group’s future regulatory framework.”

Christian Collin, aged 55, is a business school graduate from Ecole Supérieure de Commerce de Paris and the Franco-German Chamber of Commerce. He started his career in 1977 as task officer within the Financial Department of Ciments Lafarge France. A year later, he joined the Economic Development Bank of Tunisia as task officer.

In 1980, he joined the teams of GAN Incendie-Accidents as Manager of the Organisation Department. In 1986, he was appointed Manager of the General Affairs Department within the General Secretariat of the GAN Group. He was promoted to General Secretary of the Group in 1991, then became Head of the Strategy and Finance Department in 1996. In 1998, after the Group’s privatisation, he was appointed Director, Finance, Legal Affairs and Taxation as well as Director, Strategic Marketing, Quality and Communications of GAN SA.

In January 2000, Christian Collin took up the post of Director, Group Legal Affairs, Taxation and Logistics and was responsible for the restructuring of GAN and the merger of Groupama SA and GAN SA. He was appointed General Secretary of Groupama in September 2002. He became as well the head of Group Human Resources, Strategy and Mergers Acquisitions in 2005.

Christian Collin has been Chief Financial and Risk Officer of Groupama since 1st January 2010. In this capacity, he is in charge of the Financing and Investments Department, the Group Accounting Department, Reinsurance and Steering, the Group Risk, Internal Control and Actuarial Departments, and the Group’s financial subsidiaries (Groupama Asset Management, Groupama Private Equity, Groupama Banque and Groupama Immobilier).

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Swiftcover has been voted the best Value for Money car insurer in the UK by the readers of Lovemoney.com.

More than 2,046 car insurance customers voted in the poll in December last year, with swiftcover.com coming out on top.

The votes are a reflection of consumers’ real-life experiences with insurance companies and other financial services companies.

Tina Shortle, marketing director of swiftcover.com, said the accolade is particularly important as the votes are cast by car insurance customers, who have shown they are extremely happy with the firm’s products.

“It’s great to put another award in our trophy cabinet, but the Lovemoney.com award is particularly special because it was voted for by consumers. To be named the best ‘Value for Money’ car insurer shows that our commitment to low-cost car insurance backed by a service customers expect is working,” she added.

Ed Bowsher, head of consumer finance at lovemoney.com, said car insurance customers would do well to follow the recommendations of their peers when it comes to selecting personal finance products.

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Specialist motorcycle insurance provider Clear Bike Insurance has selected leading claims management company White Knight Solutions to provide a complete outsourced claims service to its customers.

White Knight will handle the full end to end process of Clear Bike customers’ claims, from first notification of loss, through hire and repair.

Clear Bike Director Paul Wheeler comments: “We had a good look round the market before selecting White Knight. They emerged as the most suitable fit for our business. They quickly proved to us they are professional and knowledgeable about the bike market and also showed us how they currently address the specific needs of a biker when they have a claim, which sometimes get overlooked. We were especially impressed by their energy and enthusiasm. We are not the biggest player in the market, but you would never have known that from the support and responsiveness we have had from White Knight.”

Richard Neve, Business Development Manager of White Knight Solutions adds
: “We are delighted to be working with Clear Bike Insurance and look forward to helping them improve the efficiency and profitability of their business while maximising customer satisfaction across the total claims experience.”

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The new company is the result of the merger of Groupama Vie and Gan Eurocourtage Vie into Gan Assurances Vie and the transfer of the portfolios of Gan Patrimoine and Gan Prévoyance.

Through the new company, the Group hopes to increase its share of the life insurance market. Groupama Gan Vie enables it to:

  • Increase its capacity to offer members and customers the best products and services by acquiring management structures organised by business line
  • Optimise costs to become more competitive in terms of both sales and profitability
  • Benefit from desegregated asset/liability management
  • Deal more effectively with internal auditing and risk control with Solvency II in prospect
  • And finally, have a life insurance management structure that would serve as a basis for future partnerships.

The new company’s 1,250 employees are spread across existing sites – Lille, Bordeaux, Angers and Paris – specialised by business line and by activity. The creation of Groupama Gan Vie will not involve any job losses or forced mobility; on the contrary, it will give individuals the opportunity to progress in their careers and be supported by Human Resources, which has created a dedicated structure; a significant training and support system is being set up from the outset.

In the words of Thierry Martel, Groupama’s General Manager Insurance and Banking France
: “Setting up Groupama Gan Vie will enable the Group to assert its influence and difference in the life insurance sector”.

The Groupama Group reshuffles its life insurance business and creates Groupama Gan Vie

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XL Insurance announced the appointment of Patrick Tannock as President of XL Insurance (Bermuda) Ltd and Country Manager. The appointment is effective as of February 22, 2010.

Mr. Tannock has more than 25 years of experience in the Bermuda market and the international insurance and reinsurance industry, including approximately 10 years with Marsh & McLennan and 16 years with ACE Bermuda. Most recently he held the position of Executive Vice President as well as Chief Underwriting Officer and Director of ACE Bermuda’s specialist directors & officers subsidiary, Corporate Officers & Directors Assurance Ltd (CODA).

Mr. Tannock, who will report to XL Insurance International Property & Casualty Regional Operating Officer Donal Kelly, will work with XL Insurance Bermuda  (XLIB) underwriting managers to provide strategic direction and leadership of XLIB business lines and manage the day-to-day Bermuda insurance operations.

In addition to his role with XL, Mr. Tannock is Vice Chairman of the Association of Bermuda International Companies (ABIC), and a member of the Financial Intelligence Agency Board, and the Bermuda Government Board of Education.

Commenting on the appointment, XL Insurance Chief Executive Dave Duclos said
: “We are delighted to have Patrick join the XL Insurance team. He comes to XL with extensive and diversified experience in brokering and underwriting. His strong leadership skills along with his knowledge and expertise in the Bermuda and global insurance markets makes him the right person to lead XLIB and to help drive XL Insurance business objectives forward. In addition to his wealth of experience, Patrick is a highly-regarded executive in the Bermuda insurance industry. This appointment further demonstrates the importance of the Bermuda market and XL’s commitment to its insurance operations on the island.”

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Friends Provident International (FPI) announced the enhancement to Reserve Advance, an international investment Bond for clients with a lump sum to invest for the medium to long term. It is aimed at UK-based high net worth clients with a minimum sum to invest of £50,000 (GBP) who are seeking capital growth, a regular income or a combination of both.

Reserve Advance gives clients the opportunity to invest a lump sum into a combination of up to 50 different assets at any one time from an extensive range of opportunities subject to a minimum sum of GBP 5,000 for each asset. The enhancements give clients more flexibility and choice, a choice of four charging structures, including a new annual policy charge (APC) version, fund rebates and fund-specific quotes.

Options and benefits:

  • Eight currency options: GB Pounds, US Dollars, Euro, HK Dollars, Swiss Francs, Australian Dollars, Swedish Krona or Japanese Yen
  • Collective investments or personalised assets options
  • Option to appoint an Investment Adviser or Discretionary Fund Manager
  • Option to increase investment at any time (subject to £10,000 minimum)
  • Choice of benefit options : Life cover or guaranteed maturity value (capital redemption option)
  • Fund rebates on the AMC for a wide variety of funds
  • Benefit from fund discounts
  • Regular or one-off withdrawals

Reserve Advance is designed to give clients maximum investment freedom including a choice of investment options – collective investments or personalised assets. It offers a great range of trusts, offshore tax benefits, discounted fund terms, virtually unlimited fund choice and easy access to capital.

Peter Dodds, head of international marketing at Friends Provident International said: “The enhancements to Reserve Advance reaffirm Friends Provident International’s commitment to meeting the needs of UK-based investors. Together with its award-winning service*, these enhancements will deliver real added-value.

“Reserve Advance has been designed to give advisers and investors investment flexibility and maximum freedom of choice. It fulfils those needs by offering a range of investment and administration options. It is designed to be used in a number of ways, for example, as a key element in future tax planning.”

*: Friends Provident International won the Best Adviser Support and Customer Service Award in both the Middle East and Asia, and Reserve or a variant won best single premium investment product in both Asia and the Middle East at the International Adviser, International Life Awards 2009.

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    AXA re-enters direct car insurance market with the launch of a highly competitive product and market beating benefits for experienced drivers.

    AXA has today launched AXA Car Insurance, a direct car insurance product offering a range of features and services packaged together to meet the needs of around 9 million  of the UK’s experienced drivers. The new product will focus on those who have ‘proven’ experience – fewer accidents, more years driving and fewer convictions -and rewards these drivers with comprehensive cover at a competitive price.

    This new product complements AXA’s existing motor insurance offerings. Swiftcover provides on-line car insurance aimed at the younger, internet savvy purchaser while the AXA product sold through brokers uses a sophisticated risk profiling structure to generate highly competitive quotes for safer, low risk drivers and offers dedicated claims handlers as well as simplified policy wording.

    The new product offers

    • 90% no claims discount: any driver who has been claim free for eight years or more will be eligible. Average competitor full NCD is 65%.
    • Courtesy car whenever you are without a car (following any valid claim for accident, fire and theft) – not just while yours is being repaired.
    • Driver Injury Cover – a unique £1million driver protection for all policyholders, addressing the issue that 53%  of drivers think they are covered already for injury for at fault accidents.
    • Online policy administration and claims tracking – unlike many other insurers, if you want to make a change to your policy or check the progress of your claim, you can do this online 24 hours a day, 365 days a year.

    AXA’s new product has a NCD scale that rewards drivers for continued good driving with a rising level of discount up to 90%, the highest level in the market, for any driver who has been claim free for eight years or more.

    On top of this, AXA Car Insurance provides features important to experienced drivers such as courtesy cars made available in instances of fire and theft and not just while the car is being repaired. Nearly 50% more drivers with experience rated a courtesy car as important than those with less experience.

    The company is also launching a unique and innovative feature ‘Driver Injury Cover’ which for an additional premium of £34.99 per annum (less than £3 per month), provides up to £1 million cover in medical costs and loss of earnings for drivers injured in an accident that is their own fault. Currently, injuries to at-fault drivers are not covered by any other motor insurer yet 53% of motorists believe they would receive financial compensation from their insurer if they were injured in an accident they caused.

    Tina Shortle, marketing director for AXA Insurance says: “Our research identified a gap in the market for those aged 45-65, with an excellent driving record and a more discerning attitude towards motor cover. This ‘experienced driver’ category wants added extras such as a courtesy car but they also want it at a competitive price. We’ve designed the new direct product to meet these needs and have also made it available through the channels they prefer, which is online or by phone.”

    Experienced drivers

    Research from AXA has shown that the experienced driver, like all motorists, wants a good price for their cover – in fact price was cited as important by more drivers with eight or more years experience than those with less.

    However, there seems to be a big misconception as to what makes someone experienced. According to research, a third of those who have been driving for just 1-2 years consider themselves experienced and this rises to half for those who have been driving for 2-3 years.

    Claims:

    • 16% of those who have driven for less than eight years will have made a claim for an accident that was their fault in the last year. Only 6% of those who have driven for eight or more years will have made a similar claim.
    • 30% of motorists with less than eight years’ experience behind the wheel will have had minor (at fault) bumps and scrapes in the last year that they haven’t claimed for while this drops to only 15% of those with more experience.


    Convictions:

    • Motorists with less than eight years experience behind the wheel are three times more likely to have been caught driving under the influence of drugs or alcohol and three times more likely to have been convicted of dangerous driving in the last year.
    • Experienced drivers are also less than half (42%) as likely to have been caught using a mobile phone while driving and five times less likely to have been fined for driving without a seatbelt during the past 12 months.

    Fraud:

    • Honesty seems to increase with experience – nearly a quarter (23%) of drivers with less than eight years behind the wheel would exaggerate a claim to get more money
    • back while only 13% of those with eight years or more driving experience would do this.
    • A quarter (25%) of those with less than eight years driving experience would lie about their occupation or where they kept their car overnight to reduce their premiums – only 9% of the more experienced drivers would do this.

    Tina Shortle concludes: “Experienced drivers make up well over a third of the driving population. We want to show them that their experience counts with a great product and price. We believe that AXA Car Insurance can soon become a leading player in the market.”

    Note:

    1.  Nine million is based on 80% of those in the core target market (as defined by AXA based on age/income and other indicative factors) who said they would be interested in the enhanced NCD offering of 90% (i.e. it would be relevant to them).

    2.  Research carried out by OnePoll among 2000 UK adult drivers in January 2010.

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    The world’s biggest reinsurer, Munich Re, said Tuesday that net profit soared 62 percent last year but added that it would probably not do as well in 2010.

    “I would be very surprised if we can repeat such gains this year,” finance director Joerg Schneider told a telephone news conference, owing to increased competition and falling global demand for reinsurance coverage.

    He forecast a net profit of some two billion euros (2.78 billion dollars) for the group’s current year but also cautioned that that was “far from sure,”

    following which the group’s stock fell in Frankfurt.

    For 2009, Munich Re posted a net profit of 2.56 billion euros, up from 1.58 billion euros in 2008, and said it would raise its dividend by 4.5 percent to

    5.75 euros.

    “The reinsurance business profited from exceptionally low claims costs for natural catastrophes,” a statement said, while Munich Re also benefitted from the integration of previous acquisitions and higher rates as a result of the global financial crisis.

    This year has begun with renegotiations of re-insurance contracts that Munich Re acknowledged were “more difficult than in the previous year” since competition has increased as insurance groups pull out of the crisis.

    The volume of renewed business has fallen by 6.7 percent to around 7.4 billion euros because “Munich Re resolutely adhered to its profit-oriented underwriting policy and was prepared to forgo business if necessary,” it said.

    Shares in the group slipped 0.55 percent to 108.75 euros in midday Frankfurt trading, while the DAX index on which they are listed was 0.55 percent higher overall.

    Schneider said he did not rule out the purchase of additional Munich Re shares by US investor Warren Buffett, who has holdings in several reinsurance companies.

    Buffett was not considered a rival, Schneider added, and his Munich Re investment “is not at all hostile.”

    As of January 22, the US billionaire controlled directly or indirectly 5.22 percent of the shares in Munich Re.

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    US investor Warren Buffett has raised his holding in Munich Re, the world’s leading re-insurance company, a statement to financial markets said on Thursday.

    Buffett now owns directly or indirectly more than five percent of the voting rights in Munich Re, after taking options on 1.945 percent of its capital in addition to a previous stake of 3.08 percent owned by his investment fund Berkshire Hathaway.

    Shares in the re-insurance group gained 0.23 percent to 110.10 euros in midday trading at Frankfurt’s DAX 30 stock index, which was also up by 0.23 percent.

    Buffett also owns 3.2 percent of Swiss Re, a rival reinsurer.

    JP Morgan analyst Michael Huttner said Buffett’s interest in such groups made sense because they are “really cheap stocks” now.

    Demand for reinsurance by primary insurers is also forecast to rise, Huttner added.

    Re-insurance groups provide coverage for primary insurers while also offering direct insurance themselves and investing in financial markets.

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    The British Insurance Brokers’ Association (BIBA) has welcomed Harris Balcombe, insurance claims specialists, into associate membership.

    Harris Balcombe will bring in-depth industry knowledge and expertise on claims management to BIBA members and their clients.

    Commenting, Eric Galbraith, BIBA Chief Executive, said: “We are delighted to welcome Harris Balcombe as an associate member of BIBA and look forward to working closely with them in the future.”

    Nicholas Balcombe, Partner of Harris Balcombe LLP, comments:  “We are delighted to join BIBA and to bring our highly skilled negotiation and claims management specialism to this august body and we look forward to working with them.”

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    Aviva is introducing premium reductions for when cancer or multiple sclerosis exclusions are necessary under its critical illness plans. This means customers with pre-existing conditions or family history can still get critical illness cover from Aviva when the conditions are excluded and pay only for the level of cover they receive.

    This change is being implemented to all applications currently being processed by Aviva.

    The introduction further refines Aviva’s critical illness cover, which in October saw a range of enhancements including:

    • Increasing maximum sum assured from £500,000 to £2 million
    • Increasing maximum term assured from 25 to 40 years
    • Increasing maximum age assured to 75 years
    • Increasing number of conditions covered
    • Improving definitions of existing conditions and removing unnecessary exclusions
    • Increasing scope and doubling the level of free child cover from £10,000 to £20,000.

    Michael Whyte, chief underwriter, at Aviva, said: “Critical illness cover offers financial support to customers during a particularly difficult time. At Aviva we recognise that every customer is an individual and their circumstances differ. This latest improvement represents another step in Aviva making our cover more accessible, affordable and relevant to our customers.”

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    Groupama Insurances has appointed Malcolm Etchells, currently Operations Development Manager, as its new Head of E-commerce, reporting to Kevin Kiernan, Groupama’s Personal Lines Director.

    The role will see Malcolm assuming responsibility for managing Groupama’s award winning e-commerce team and for driving Personal, Commercial and Healthcare business through electronic channels. He will operate from Groupama’s Underwriting and Service Centre in Manchester and replaces Ken Hutchinson, the company’s former Head of E-commerce who left Groupama at the end of 2009.

    Malcolm joined Groupama in1991 and played a key role in the implementation of ProStar, the company’s internal business administration systems. Having also been involved in the development and roll-out of EDI and e-business since its early beginnings, Malcolm has a very sound knowledge of electronic trading systems and methodologies as well as the practical business experience that will enable him to work closely with all areas of Groupama Insurances. In his 4 years as Operations Development Manager, he developed a wide range of valuable business relationships that will offer significant benefits in his new role.

    Personal Lines Director, Kevin Kiernan says: “E-trading is of real strategic importance to Groupama Insurances and it was therefore vital that we selected an individual with the skills, experience, foresight and understanding to drive forward our award winning e-business capabilities. It is really gratifying that we have again been able to make an important appointment from within our business and I am delighted that Malcolm has accepted this important role.”

    Malcolm will play a leading role in developing and implementing Groupama’s electronic trading strategy across all channels. He will be working with a team of 5 e-trading specialists and will also continue to work closely with broker software houses and other system providers as well as Groupama’s network of trading partners.

    Commenting on his appointment, Malcolm Etchells adds: “Our powerful e-business capabilities already provide real business benefits for our broker partners. My challenge is to ensure that we stay one step ahead of the competition as part of a continuing commitment to providing innovative online solutions. 2010 has plenty of new e-trading developments in store from Groupama and I am really happy to be in a position to drive forward these important initiatives with my new team.”

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    Longer lifespans, falling fertility rates and growing ranks of elderly people in Asia can pose problems as serious as the impact of climate change, a leading expert warned Monday.

    Yves Guerard, secretary general of the International Actuarial Association, said at a pensions industry conference in Singapore that the ageing issue was a “big, immediate, urgent problem” for the world’s most populous region.

    “I will compare that with climate change. We prefer not to believe in that because it’s inconvenient,” he said, referring to former US vice president Al Gore’s celebrated environmental documentary “An Inconvenient Truth”.

    Problems linked to ageing populations will complicate Asian economies’ recovery from the global financial crisis, said Guerard, whose organisation’s members deal with complex insurance forecasting systems.

    “Longevity increases combined with the decrease in fertility are pushing up the dependency ratio and the burden of the recovery,” he said.

    Countries with a large number of elderly people and a low birth rate will face demographic and economic problems supporting a large number of seniors, Guerard said.

    Tan Hak Leh, deputy president of the Life Insurance Association of Singapore, said Asia’s elderly population would far outstrip those in the rest of the world in 40 years.

    “Asia’s population of those above 60 years old is estimated to quadruple by 2050 to 1.2 billion people… four times the size of senior citizens in the US and Europe combined,” he warned at the conference.

    Japan, Singapore, South Korea and Hong Kong are among the world’s 10 fastest-greying territories, Tan said.

    Guerard said efforts to solve the “longevity problem” by raising the retirement age to allow the elderly to continue contributing economically were making slow progress.

    “Countries have been very slow in moving up the retirement age, and even those that move it up move it in a very timid way,” he said.

    “When you increase the retirement age by two years, you are not catching up very much in increases in longevity.”

    Australia on Monday unveiled a 43 million Australian dollar (38 million US) plan to keep older people in the workforce in a bid to ward off an economic slowdown expected as the growing population ages.

    Treasurer Wayne Swan said Australia’s population was expected to rise by 14 million to 36 million by 2050 with a much higher proportion aged 65 or over, leaving fewer workers as health costs soar.

    “If we are going to get to the point where there is going to be 2.7 working Australians for every person aged over 65, not five as there currently are, now in anyone’s book, that’s a big challenge,” he told reporters in Canberra.

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      The president of Italian investment bank Mediobanca wants to replace Antoine Bernheim at the head of Generali in April, the Italian daily La Repubblica reported Monday.

      Citing an “informed” source, La Repubblica said Cesare Geronzi has already enlisted the support of Prime Minister Silvio Berlusconi, whose Fininvest holding company owns a small stake in Mediobanca.

      Geronzi said in October he was not interested in the post.

      Mediobanca, a pillar in the Italian economy with large stakes in many companies, is the main shareholder of Generali with 14.7 percent.

      Bernheim, 85, has headed Generali since 2002.

      He said last year that he would not seek a new mandate when the company’s shareholders meet on April 24.

      La Repubblica said that should Geronzi take the head of Generali, he would be replaced at Mediobanca by Mario Tronchetti Provera, the current president of the Pirelli tyre and real estate group.

      Geronzi has “a more ambitious but complicated” plan in mind involving the sale of two percent of Generali to French insurance company Axa and a possible “maxi” tie-up with US insurance giant AIG, La Repubblica said.

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      Zurich Financial Services Group announced today that its Z Zurich Foundation (Foundation) will support the International Labour Organization (ILO)’s Microinsurance Innovation Facility with a contribution of CHF 3 million to facilitate the development of innovative approaches to provide better insurance coverage to more low-income people in a cost effective way.

      Reducing the administrative costs to the lowest possible level helps unlock the value of risk protection to the low-income population. Therefore, one of the major focus areas of microinsurance services is on streamlining and/or eliminating scale and efficiency challenges, specifically: a) the enrolment and premium collection from persons in remote areas and /or who may not have bank accounts, b) the management of large numbers of small policies and small claims, and c) the integration of multiple actors who work together to provide the insurance service.

      Martin Senn, Zurich’s Chief Executive Officer and Chairman of the Foundation’s Board said: “We believe it’s critical to our long-term business success to play our part in delivering sustainable, long-lasting solutions to important and relevant economic, social and environmental challenges. In these difficult times of market recovery, it is important to underpin our commitment to corporate responsibility and actively support the development of better insurance services for the less fortunate”.

      To support the development of innovative approaches to provide better insurance coverage to more low income people in a cost effective way the Facility will provide innovation grants to organizations involved in microinsurance. The grant applications will be reviewed using the Facility’s existing selection process and the best 5 to 7 projects selected will be closely monitored over a 3 to 4-year period. Results and learnings will be widely disseminated to assure the broadest possible usage of the gained insights.

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      Aviva appoints twenty-seven new general agents to its french network.

      After an 18-week induction period alternating hands-on work and theoretical training, organised by Aviva and certified by the French professional insurance training institute (IFPASS), the new Aviva agents started working in their respective branches on 1 January 2010:

      • Alain Albert, in Gardanne (Bouches-du-Rhône)
      • Cédric Barbençon, in Ambérieu-en-Bugey (Ain)
      • Denis Barbier, in Beynes-Plaisir (Yvelines)
      • Laurent Bastide, in Montbrison (Loire)
      • Olivier Beaufort, in Dreux (Eure-et-Loir)
      • Pierre Besançon, in Bellegarde-sur-Valserine (Ain)
      • Maxime Biotteau, in Chemillé (Maine-et-Loire)
      • Stanislas de Tourtier, in Cercié (Rhône)
      • Julien de Lamerville, in Poitiers (Vienne)
      • Laurent Derycke, in Beaucaire (Bouches-du- Rhône)
      • Xavier Desalbres, in Bordeaux (Gironde)
      • Cécile Fournié, in Bordeaux (Gironde)
      • Sophie Gillioz, in Bordeaux (Gironde)
      • Stéphane Gontier, in Amiens (Somme)
      • Cyril Jannier, in Neuville-sur-Saône (Rhône)
      • Olivier Lorry, in Blois (Loir-et-Cher)
      • Frédérique Martineau, in Blois (Loir-et-Cher)
      • Viannay Mathon, in Ceyzeriat (Ain)
      • Pantxika Milhères, in Saint-Jean-de-Luz (Pyrénées-Atlantiques)
      • Patrick Pelletier, in Gray, Port-sur-Saône and Vesoul (Haute-Saône)
      • Patrice Pezzini, in Marcy-L’Etoile (Rhône)
      • Frédéric Picot, in Pithiviers and Beaune La Rolande (Loiret)
      • Valérie Scotto, in Nice (Alpes-Maritimes)
      • Eric Sueur, in Amiens, Albert and Gamaches (Somme)
      • Arnaud Vanoye, in Dunkirk (Nord)
      • Sébastien Viaene, in Nogent-sur-Seine (Aube)
      • Gilles Yacoub, in Aubagne (Bouches-du-Rhône).

      Recruitment of Aviva general agents on the rise since 2002
      Since 2002, Aviva has been implementing a highly active general agent recruitment policy. In fact, Aviva is the only company in the market to have significantly increased its number of agents (812 in 2003, 850 in 2005, 875 in 2007).

      The ideal candidate is a man or woman aged between 30 and 50 with at least two years’ higher education and successful sales experience. Academic qualifications are not the most important consideration: a relevant career path and sales experience are real assets.

      Whether or not the candidate is based locally will also be taken into account, as “being a local” and understanding the specific character of a region will help in their dealings with future customers.

      IFPASS-certified training that combines theoretical and on-the-job components
      In view of the upsurge in recruitment, the increasing specialisation of the insurance sector and different approaches to branch management, Aviva has designed a training programme adapted to this new context.

      The training programme allows agents to continue to perform effectively whilst acquiring new skills. Immediately after their recruitment they undergo thorough introductory training, complemented by a second phase of training that offers the opportunity to specialise.

      Throughout their careers, Aviva’s regional managers are on hand to guide agents and train them in new products and technologies.

      The training programme for new general agents lasts 18 weeks. It is based on alternating training, combining theoretical modules with onsite training in branches. Candidates’ knowledge is tested on an ongoing basis throughout the process. Assessment is carried out by the training team.

      Successful trainees are awarded a diploma certified by Aviva Assurances and IFPASS.

      For two years after taking up their posts, general agents follow a complementary training programme intended to build on aspects of the profession in which they have acquired a basic grounding. This gives them the necessary independence, particularly within the context of the delegation of powers.

      The “Good Advice” approach, a key element for Aviva general agents
      In France, long-term customer satisfaction is a key lever for growth. Aviva has invested heavily in this area and continues to do so. The company is gradually extending its policy of personalised guidance for customers, known as the “Good advice” approach, to all of its distribution networks.

      This approach consists of offering customers solutions and services that truly meet their expectations and monitoring their situation regularly to make changes to policies if necessary. The general agents are responsible for ensuring that this approach is applied properly.

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      Jacques de Vaucleroy AXAJacques de Vaucleroy is appointed CEO of the Northern, Central and Eastern Europe Region (NORCEE) of AXA as of March 15th in replacement of Alfred Bouckaert, member of AXA’s Management Board and Executive Committee, who will retire at the time of the AXA Group Shareholders meeting on April 29th 2010.

      Jacques de Vaucleroy will be in charge of AXA’s insurance operations in Belgium, Germany, Luxembourg and Switzerland, as well as in Central and Eastern Europe, and will also be in charge of AXA Bank Europe. He will take over all Alfred Bouckaert’s responsibilities in the various governance bodies of the AXA Group.

      “On behalf of AXA’s Management Board and Executive Committee members, I want to very warmly thank Freddy Bouckaert for the remarkable work he has accomplished over the years with always a high level of integrity and professionalism. Under his management, AXA Belgium has become a leader in the Belgian market and has demonstrated its strength during the recent financial crisis. He also successfully managed to build and consolidate our insurance and banking operations in the NORCEE Region, which is one of the most important for our group”, said Henri de Castries, Chairman of AXA’s Management Board.

      “I am very pleased to welcome Jacques de Vaucleroy in the AXA Group. He brings a unique blend of experience, which is very relevant to our business mix and will contribute to the future development of the NORCEE region and to the Group.”

      Alfred Bouckaert, 64, joined AXA in 1999 as AXA Belgium CEO and member of the Executive Committee of the AXA Group. In 2005, he was appointed CEO of the newly created Northern Europe Region and joined the Management Board in 2006 as NORCEE Region CEO, following Winterthur’s acquisition.

      Jacques de Vaucleroy, 49, made most of his career within the ING Group, where he was notably a member of the Executive Committee. He has developed over the years an extensive experience of the insurance, asset management and banking businesses, both in Europe and in the US.

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        Bankers on Wednesday hit out against over-regulation of the finance industry, with the head of British giant Barclays warning that cutting big banks down would hurt employment and the economy.

        The chairman of insurance market Lloyd’s of London, Lord Levene, said the finance industry should be left to regulate itself, while JP MorganChase International chairman Jacob Frenkel warned against the danger of excessive intervention.

        But central bankers such as China’s deputy central bank chief Zhu Min said there was no reason for the finance industry to chase overly high returns on equity, while Mexico’s former top central banker Guillermo Ortiz said banks in emerging markets had suffered substantially less than those in developed economies because they were subject to tighter regulation.

        “I have seen no evidence … to suggest that shrinking banks and making banks smaller and narrower is the answer,” Barclays’ Robert Diamond said at the World Economic Forum’s annual meeting in the Swiss mountain resort.

        Diamond said banks had become big because they were “following the market, following free trade initiatives and have been providing an important function” helping to transfer risks across borders.

        If banks become smaller, the “impact of that on jobs, on the economy, in particular global trade and on the economy, that would be very negative,” he warned.

        Institutions such as banks that are regarded as ‘too big to fail’ was at the forefront of the financial crisis that erupted in 2007.

        Some financial groups were found to be so large and so tightly woven into major economies that governments had to inject hundreds of billions of dollars to save them from bankruptcy instead of letting them fail.

        Since the crisis, besides working towards an internationally agreed process to allow for the winding down of major financial firms in the event of a crisis, regulators are also considering whether big banks need to be scaled down.

        US President Barack Obama last week announced plans to limit banks’ activities, forcing them to choose between proprietary activities such as trading in sometimes risky financial instruments for their own benefit — and traditional activities, like making loans and collecting deposits.

        Diamond criticised Obama’s proposals, saying that it was difficult to differentiate proprietary from traditional activities.

        Pointing to the bond market, he said Barclays was a key player in the market in which US bonds are also traded.

        “There’s a real need for banks like Barclays which has the number one market share with the government to be an active trader,” he said.

        He also insisted that it was the bank’s “obligations” to provide loans to corporate clients, who could use the funds to trade on private equity markets, blurring the lines between proprietary or more traditional activities.

        “It’s very important to step back and be thoughtful about trading and risk in the banking industry,” he said.

        “Having banks that are well managed, and willing to take risks, taking cross border risks is essential,” he added.

        Lord Levene meanwhile called on regulators to allow the industry to right itself.

        “The industry has to deal with it itself. That’s where we’re going to get recovery,” he said.

        During the same discussion, JPMorganChase’s Frenkel also warned that the serious economic crisis was “a breeding ground for potentially bad policies.”

        While agreeing that government intervention had prevented a meltdown during the crisis, he argued that there was a “danger however in excessive interventionism.”

        But central bankers were unfazed in their push for tighter regulation.

        Mexico’s Ortiz pointed to banks in emerging countries, and noted that local regulation — often stricter — “seems to have worked.”

        Zhu Min also pointed out that the financial industry accounted for 16 times global gross domestic product during its peak.

        “Do we need a 16 times financial industry for the real economy?” he asked.

        He said the sector should be generating returns on equity of just about 10 percent.

        “This is very much a service sector, you should not be shooting for 19-20 percent ROEs,” Zhu said.

        “After this crisis, more regulation, I think is deserved,” he added.