An insurance professional with over 28 years’ experience, Mr Pagett will be responsible for all aspects of Groupama’s counter fraud activities. He reports to head of technical claims, Steve Caffrey. This will include developing the capabilities of the counter fraud team, enhancing existing counter fraud procedures whilst implementing new processes and maximizing the use of technology to identify fraudsters and potentially fraudulent claims. He heads up a team of 15 counter fraud specialists.
Mr Pagett’s remit will extend beyond the counter fraud team to work with Groupama’s brokers and intermediaries to support their counter fraud activities. He will also represent Groupama at an industry level, supporting and contributing to various industry initiatives, groups and activities such as IFCAG and the IFB.
Phil Bird, director of claims at Groupama Insurances, said: “This is a highly significant role and we are delighted to have attracted someone of Andy’s calibre to the business. He not only brings extensive industry experience and a proven track record in counter fraud activity but is a well-known and respected individual within the counter fraud community through his participation in a number of insurance counter fraud groups and committees. We know Andy will continue to develop the excellent results already being achieved by our counter fraud team.”
Mr Pagett added: “Groupama Insurances has really stepped up its counter fraud activities in the past few years and achieved significant cost savings whilst enhancing the claims experience for genuine policyholders. I intend to build on these successes to further strengthen Groupama’s counter fraud strategy using the latest technology, enhanced resources and data sharing capabilities to keep us one step ahead of both organised and opportunistic fraudsters.”
