Aon Hewitt announced today it was ranked as the clear leader in HR Outsourcing (HRO), according to Datamonitor’s 2010 Black Book of Outsourcing.
Datamonitor, the global business analyst, conducted an online survey of more than 800 HRO customers globally in late 2010, focused on measuring customer satisfaction with outsourced services, including benefits administration. The results show Aon Hewitt as the number one HRO provider in 10 of 11 categories, such as problem resolution, partnership approach, risk mitigation, and skills and resources. However, what’s most impressive is Aon Hewitt’s number one ranking in overall customer satisfaction for HRO and benefits administration. In fact, Aon Hewitt earned a customer satisfaction rating nearly 20 percent higher than the next benefits administration provider.
| The Black Book of Outsourcing Ranking | ||
| Category | Aon Hewitt Ranking | |
| Overall Customer Satisfaction – HRO | 1 | |
| Overall Customer Satisfaction – Benefits Administration | 1 | |
| Problem Resolution | 1 | |
| Risk Mitigation | 1 | |
| Skills and Resources | 1 | |
| Financial Benefits | 1 | |
| Partnership Approach | 1 | |
| Shared Goals | 1 | |
| Corporate Reputation | 1 | |
| Requirement Awareness | 1 | |
| Future Orientation | 2 | |
“Clearly, these results suggest Aon Hewitt is the front runner in the HRO and benefits administration space,” said Eamonn Kennedy, research director at Datamonitor. “Earning the top spot in 10 of 11 categories, and a number two ranking in the eleventh, speaks to the depth and breadth of Aon Hewitt’s solutions and expertise. In the rebounding HRO industry, Aon Hewitt is well positioned to benefit from the renewed interest.”
The report covered firms offering benefits administration, recruitment and staffing, performance management, records management, payroll, and training and development services.
“It’s an honor to be recognized by Datamonitor and our clients,” said Jim Konieczny, chief executive officer, HR business process outsourcing, Aon Hewitt. “We’re pleased that the quality of our service, the strength of our relationships, and our continuous innovation are delivering meaningful results for our clients.”
Additional Report Highlights
– The HRO industry’s performance was its strongest in 2010 (January – October) since 2008, with six deals earning a Total Contract Value (TCV) between $100 million and $1 billion, compared to just two in 2009.
– There has been a significant increase in TCV and Annual Contract Value (ACV). From January – October 2010, the aggregate TCV was approximately $1.7 billion, 113 percent more than 2009, while the ACV for 2010 was $354 million, 105 percent more than 2009.
– The U.S. and UK accounted for the majority of contracts signed between 2006 and 2010.
– In 2010, manufacturing, the Federal Government and banking represented the top three sectors utilizing HRO (by number of deals).
Source : Aon Hewitt Press Release
