Research from Allianz with brokers and customers has lead to the introduction of new motor fleet products.
There is now a distinction between ‘Small fleet’ cover for clients with between 5 and 15 vehicles, and ‘Motor Fleet’ cover for mid to large businesses.
The revisions include the following :
– New facility to provide like-for-like replacement vehicles
– Uninsured loss recovery and defence costs up to £100k per claim
– UK-based claims handlers – 24/7 claims helpline
– New web-based claims reporting
– Improved access and up to 66% discount on AA breakdown services.
Customers will continue to receive access to a range of free in-house services, such as the award-winning online risk management tool, RiskDirector, as well third-party providers including the AA, RoSPA and Tracker, at preferential prices.
Jon Dye, commercial motor manager at Allianz Commercial, said:
“We have listened to our customers’ needs and introduced services that they have specifically requested. We believe this will help us stay at the forefront of an ever-changing and challenging fleet market.
“We are confident that the improvements will also strengthen our customer loyalty by giving greater value for money through a combination of market-leading cover, excellent service and a range of additional benefits that add value to our clients’ business.”
He adds: “As one of the leading fleet insurers in the UK, we already have a very strong offering but we understand that is essential for us to evolve our proposition to enable profitable growth in what remains a challenging market.”
Source : Allianz
