Allianz Engineering has created three new Account Development Manager (Technical) roles. These have been created to give clients a single dedicated point of contact for specialised technical advice
Peter Hildreth, Keith Hackney and Steve Glover are responsible for consulting on the technical aspects of Allianz’s products and services to suit clients’ business needs, whilst also providing realistic solutions to any technical and compliance challenges.
The ADMTs also specialise in the company’s energy service products and the impact of the new role has already played a part in major new business wins in the first quarter of 2011, including SIG Plc, Specialist Hire Group and Kone.
Working closely with Allianz Engineering’s development and operations teams, the ADMTs are actively involved with all major inspection enquiries to ensure that the business has the capabilities to deliver outstanding customer service.
Phil Godwin, business manager, Allianz Engineering, said: “We identified the need for a highly specialised and technically focused role, in order to offer the best customer service possible. The new structure has been very well received among our client base and we will continue to look at ways in which we can improve and modernise our processes and enhance performance.”
Peter Hildreth, ADMT at Allianz Engineering, said: “The introduction of a technically focused role has allowed us to establish a best practice approach to dealing with our clients’ technical and compliance challenges, which ultimately, will enhance the customer experience. As a result we have retained major inspection contracts this year and strengthened our client relationships by building long term inspection strategies to suit changing business needs.”
Source : Allianz
